At a Glance
- Tasks: Lead and inspire a team of Collections Agents to deliver outstanding customer service.
- Company: Join Thames Water, a leader in the industry with a focus on people and performance.
- Benefits: Enjoy a competitive salary and comprehensive health and wellbeing support.
- Other info: This is a 9-12 month secondment with opportunities for personal growth.
- Why this job: Make a real difference by driving team success and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
idibu is seeking a Collections Team Leader to join Thames Water for a 9-12 month secondment in Swindon. This leadership role focuses on motivating a team of Collections Agents to achieve exceptional customer outcomes while driving operational performance.
Ideal candidates should possess:
- Strong leadership skills
- Experience in customer-facing roles
- A proven ability to coach and motivate others
Benefits include a competitive salary and access to health and wellbeing support.
Collections Team Leader - People, Performance & Growth in Swindon employer: idibu
At Thames Water, we pride ourselves on being an excellent employer that values leadership and employee development. Our supportive work culture fosters collaboration and innovation, providing you with the opportunity to grow your skills while making a meaningful impact in the community. With competitive salaries and comprehensive health and wellbeing benefits, joining our team in Swindon means becoming part of a dedicated workforce committed to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Team Leader - People, Performance & Growth in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can motivate a team.
✨Tip Number 3
Showcase your leadership skills in every interaction. Whether it's in an interview or a casual chat, highlight your ability to coach and inspire others. Use specific examples from your past roles to demonstrate how you've achieved exceptional outcomes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Collections Team Leader - People, Performance & Growth in Swindon
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams in the past and any specific achievements that demonstrate your ability to drive performance.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Use keywords from the job description and relate your experiences directly to what we’re looking for in a Collections Team Leader.
Be Customer-Focused:Since this role is all about exceptional customer outcomes, share examples of how you’ve successfully handled customer-facing situations. We want to know how you’ve made a positive impact on customer experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at idibu
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Collections Team Leader role. Familiarise yourself with Thames Water's values and how they align with motivating a team of Collections Agents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or motivated others. Think about challenges you faced and how you overcame them. This will help you illustrate your leadership style and how it can benefit the team at Thames Water.
✨Emphasise Customer Outcomes
Since this role focuses on achieving exceptional customer outcomes, be ready to discuss your approach to customer service. Share instances where you’ve improved customer satisfaction or resolved issues effectively. This will highlight your customer-facing experience and commitment to delivering results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
