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- Tasks: Lead teams to drive continuous improvement initiatives in our Operations Service contact centre.
- Company: Join a forward-thinking company focused on operational excellence and sustainability.
- Benefits: Competitive salary, generous annual leave, car allowance, and private medical care.
- Other info: Hybrid role with excellent career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by championing innovation and best practices for customer satisfaction.
- Qualifications: Experience in process improvement, problem-solving, and delivering high-quality presentations.
The predicted salary is between 75000 - 75000 £ per year.
As Service Improvement Manager, you will lead and manage teams to deliver a range of continuous improvement initiatives for our Operations Service contact centre (OSCC). Working with stakeholders to ensure understanding and support for changes. After implementation, ensure sustainable change by leveraging the quality and assurance methods/processes and use wider data and feedback to measure results and guide next steps.
Additionally, you will provide expert guidance and coaching to operational leaders and teams, empowering them to adopt new practices and sustain improvements over the long term. You will oversee the delivery of sustainable improvements that support our customers and the environment, collaborating across departments to ensure changes are embedded and effective.
Main areas of focus:
- Promote process excellence, problem‑solving, and innovation at OSCC.
- Champion operational best practices.
- Deliver clear, high‑quality presentations.
- Experienced in baseline measurement, benefits tracking, and impact analysis.
Benefits:
- Competitive salary up to £75,000 per annum.
- Annual Leave – 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
- Car Allowance of £5,800 per annum.
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Private Medical Health Care.
- Access to a range of benefits to support health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
Service Improvement Manager employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Improvement Managers. Think about how your past experiences align with the job description and be ready to share specific examples of your achievements.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be prepared to discuss how you've tackled challenges in the past and how you can apply those skills to promote process excellence at OSCC.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in continuous improvement initiatives. We want to see how your skills align with the role of Service Improvement Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills: As a Service Improvement Manager, you'll be leading teams, so it's crucial to demonstrate your leadership abilities in your application. Share examples of how you've empowered others and driven change in previous roles – we love to see that!
Be Data-Driven: Since the role involves measuring results and guiding next steps, include any experience you have with data analysis and impact measurement. We appreciate candidates who can back up their claims with solid evidence, so don’t forget to mention specific metrics or outcomes.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at idibu
✨Know Your Improvement Strategies
Familiarise yourself with various continuous improvement methodologies like Lean, Six Sigma, or Agile. Be ready to discuss how you've applied these in past roles and how they can benefit the Operations Service contact centre.
✨Engage with Stakeholders
Prepare to talk about your experience in collaborating with stakeholders. Think of specific examples where you successfully gained support for changes and how you ensured everyone was on board with the new processes.
✨Showcase Your Coaching Skills
As a Service Improvement Manager, you'll be guiding others. Share instances where you've coached teams or leaders to adopt new practices. Highlight your approach to empowering others and ensuring sustainable change.
✨Data-Driven Decision Making
Be ready to discuss how you leverage data and feedback to measure results. Prepare examples of how you've used baseline measurements and impact analysis to track benefits and guide next steps in previous projects.