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- Tasks: Manage billing cases, handle complaints, and support revenue targets in a dynamic team.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary of £26,700, 24-28 days holiday, and generous pension scheme.
- Why this job: Make a real impact on customer service while shaping key business processes.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office.
- Other info: Flexible working arrangements and opportunities for career growth.
The predicted salary is between 26700 - 37400 £ per year.
Revenue & Billing Associate
Thames Water’s Wholesale Market Services (WMS) team seeks a motivated associate to manage billing, complaints and escalations, support wholesale billing and drive revenue and retail customer service targets.
Responsibilities
- Communicate with retail customers via email and telephone, delivering first‑class service to internal and external standards.
- Share knowledge and develop best practices to support team success.
- Perform accurate, detail‑oriented work that meets market and regulatory requirements and achieves agreed performance targets.
- Identify opportunities to optimise best practice, minimise operating cost and reduce regulatory/market risk.
- Support analytics and investigations to drive continuous improvement.
Qualifications
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem‑solving abilities in a customer‑service environment, with active listening and appropriate tone.
- Proficiency in Microsoft Office (Word, Excel), and experience with SAP, Navision, SAP CRM, Salesforce, SharePoint or CMOS is highly desirable.
- Good financial awareness and intermediate Excel skills.
- Strong organisational skills, able to manage multiple workflows efficiently to meet KPIs.
Location & Hours
Hybrid – Clearwater Court (RG1 8DB) or Walnut Court (SN2 8BN). 36 hours per week with two site visits per month.
Benefits
- Starting salary of £26,700 per annum.
- 24 days holiday, increasing to 28 days with service.
- Generous contributory pension scheme – up to 12% company contribution.
- Access to Personal Medical Assessments and a wide benefits scheme.
- Opportunity to join Thames Water’s crisis support team.
Due to high application volume the advert may close earlier than advertised. Apply promptly to avoid disappointment.
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Revenue & Billing Associate employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Billing Associate
✨Tip Number 1
Get to know the company inside out! Research Thames Water's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to engage effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Thames Water family.
We think you need these skills to ace Revenue & Billing Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue & Billing Associate role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers, it’s essential to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share examples of how you've successfully resolved issues in previous roles. This will show us that you have the right mindset for the job!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining the Thames Water family!
How to prepare for a job interview at idibu
✨Know Your Numbers
As a Revenue & Billing Associate, you'll be dealing with financial data. Brush up on your financial awareness and Excel skills before the interview. Be ready to discuss how you've used these skills in previous roles or how you plan to apply them at Thames Water.
✨Customer Service is Key
Thames Water values exceptional customer service. Prepare examples of how you've handled customer complaints or escalations in the past. Highlight your problem-solving abilities and how you ensure a positive experience for customers.
✨Familiarise Yourself with the Tools
Get to know the systems mentioned in the job description, like SAP and Salesforce. If you have experience with these tools, be sure to mention it. If not, do a bit of research to show your willingness to learn and adapt.
✨Demonstrate Team Spirit
Thames Water emphasises teamwork and collaboration. Think of instances where you've contributed to a team's success or shared knowledge with colleagues. Be prepared to discuss how you can bring this collaborative spirit to the Wholesale Market Services team.
