Thames Water is seeking a friendly Complaints Advisor to investigate and resolve written complaints, keeping customers informed throughout the process and acting as their main point of contact across the business.
You will manage a varied caseload from start to finish, work with teams to find resolutions, and write clear responses in line with company standards. Hybrid working available; base locations in Reading or Swindon.
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Complaints Resolution Specialist in Reading employer: idibu
Thames Water is an exceptional employer, offering a unique and rewarding work environment where you can make a tangible difference in the lives of millions. With a strong commitment to employee growth, flexible working arrangements, and a comprehensive benefits package, including a generous pension scheme and health support, you'll find ample opportunities to thrive in your career. Located in Brixton, you'll be part of a diverse team dedicated to building a sustainable future for our communities and the planet.
