Operations Data & Insight Analyst

Overview

We’re looking for a talented Operations Data & Insight Analyst to join our team and help us make the most of the data that drives Thames Water. You’ll play a key role in bringing new tools, technologies, and techniques to life as we tackle current and future challenges across our business.

What you’ll be doing

• Building and automating data processes, reports, and dashboards using SQL, Power BI, Python, and Azure Data Factory (including Databricks).
• Working with large, varied datasets from sources such as environmental data, customer feedback, and operational systems to generate meaningful insights.
• Designing and managing databases, carrying out data transformations, and supporting the business to improve data-driven ways of working.
• Translating complex data into clear, visual insights for stakeholders, supporting decision-making across teams and senior management.
• Documenting and optimising ETL processes, data models, and reporting tools to enhance efficiency and knowledge sharing.

This is a hybrid role based at Kemble Court, Reading (RG2 6AD).

What you should bring to the role

• Proven experience in data analysis, reporting, and working with large operational datasets, ideally within a utilities or infrastructure environment.
• Strong technical skills in SQL, Power BI, Power Query, and Excel, with experience in Python, statistical modelling, or similar analytical tools being an advantage.
• Understanding of data architecture and ETL processes; experience with Azure Data Factory, Databricks, or building data pipelines is highly desirable.
• A relevant degree in a quantitative or analytical discipline such as Data Science, Mathematics, Statistics, Engineering, or Geography, or equivalent professional experience.
• Excellent attention to detail, communication, and collaboration skills, with the ability to explain complex data clearly to non-technical audiences.

What’s in it for you?

• Competitive salary up to £45,000 per annum, depending on skills & experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.