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- Tasks: Help customers with network issues and ensure smooth water supply.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Enjoy a competitive salary, training, and health perks like counselling and Cycle to Work schemes.
- Why this job: Make a real difference daily while building a sustainable career in a diverse environment.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude.
- Other info: Full UK driving licence required; flexible working and career growth opportunities available.
We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.
You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.
What you will be doing as a Network Service Technician:
- Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
- Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
- Helping control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
- Looking after valve operations and water sampling, valve checks, and planning.
- Working well within a team, covering core and standby hours through all hours of the day (on standby rota).
- Driving daily, holding a full UK driving licence and being happy to drive between jobs.
Base location: Stroud Green - Croydon - CR0 8YY, however, you will be covering South London and the wider Thames Water area when needed.
Working pattern: 38 hours per week, Monday – Friday, 1 in 4 weekend working into a standby rota for which you will get additional overtime payment.
Requirements for the role: Full clean UK driving licence.
What you should bring to the role:
- Excellent customer service experience.
- A can-do and positive attitude.
- Initiative-taking.
- Assured of completing tasks to the best of your ability.
- Excellent time management.
- Solution-focused attitude.
- Basic knowledge of domestic plumbing or water mains and leakage would be advantageous, but not essential, as full training is provided.
Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.
What’s in it for you?
- Competitive salary from £28,000 per annum, depending on your skills and experience.
- Company Van, fuel card (for company use only), PPE and tools are provided.
- Annual Leave 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
Network Service Technician employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Technician
✨Tip Number 1
Familiarise yourself with Thames Water's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-facing, think of examples from your past experiences where you've successfully resolved issues or provided excellent service, as these will be valuable in demonstrating your capabilities.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. The role involves resolving network challenges, so be ready to share how you've approached similar situations in the past, even if they weren't directly related to plumbing or water services.
✨Tip Number 4
Show enthusiasm for learning. Since no prior experience is required, express your eagerness to undergo training and develop your skills. This attitude can set you apart as a candidate who is ready to grow within the company.
We think you need these skills to ace Network Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Network Service Technician. Emphasise your ability to resolve issues and work well in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to learn and how your positive attitude and initiative-taking approach make you a great fit for Thames Water.
Highlight Relevant Experience: Even if you don't have direct experience in plumbing or water mains, mention any transferable skills or experiences that demonstrate your problem-solving abilities and customer service expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at idibu
✨Showcase Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your excellent customer service experience. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to remain calm and solution-focused under pressure.
✨Emphasise Your Willingness to Learn
Thames Water provides comprehensive training, so make sure to express your eagerness to learn and adapt. Share any experiences where you quickly picked up new skills or knowledge, showing that you're proactive and ready to take on challenges.
✨Demonstrate Teamwork Abilities
As the role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight instances where you contributed to a team's success or helped resolve conflicts, showcasing your ability to work well with others.
✨Prepare for Practical Scenarios
Given the technical nature of the job, it might be beneficial to brush up on basic plumbing or water systems knowledge. Even if you lack direct experience, showing that you've done some research or have a basic understanding can set you apart from other candidates.
