At a Glance
- Tasks: Maintain and resolve issues in our clean water network while providing excellent customer service.
- Company: Thames Water is the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a salary up to £37,000, flexible working, generous leave, and health perks.
- Other info: Join a supportive team with opportunities for training and personal growth.
- Why this job: Make a real difference daily while building a sustainable career in a diverse environment.
- Qualifications: Full UK driving licence and strong customer service experience; plumbing knowledge is a plus.
The predicted salary is between 30000 - 41000 £ per year.
We are looking for a Network Service Technician to join Thames Water until March 2027, with the possibility of going permanent.
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing.
This is an exciting and varied customer-facing role where, day to day, you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting a variety of projects, ensuring the best service is given to our customers.
Base Location: Kidlington – OX5 1QT, travel to other Thames Valley sites required.
Hours: 38 hours per week, with a standby rota.
What you will be doing as a Network Service Technician
- Taking personal ownership of customer queries and complaints, and responding to and resolving issues at their homes or places of work
- Working with contractors to do planned and unplanned work, investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries, and loss of supply out in the field
- You will be supporting the operation of the mains network, including controlling burst mains, ensuring isolation to facilitate planned work, emergency repairs, and maintenance
- Looking after valve operations, water sampling, valve checks and planning
- Working in compliance with company procedures, including Business Operating Plans, Health & Safety, and Streetworks legislation
The essential criteria to help you succeed in this role are:
- A full UK licence is essential as travelling between sites will be required; a company van will be provided.
- Have excellent customer service and communication skills.
- Have an enthusiastic, can-do attitude.
- Be confident in completing hands‑on tasks independently to the best of your ability.
- Strong IT skills.
- Basic knowledge of domestic plumbing or water mains/leakage would be desirable.
What’s in it for you?
- Salary up to £33,000, depending on skills and experience.
- Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Network Service Technician in Kidlington employer: idibu
Thames Water is an exceptional employer, offering a dynamic and rewarding work environment for Network Service Technicians. With a strong focus on employee well-being, we provide generous benefits including a competitive salary, extensive annual leave, and a robust pension scheme. Our commitment to career development and a diverse, inclusive culture ensures that every team member can thrive while making a meaningful impact on the communities we serve across the Thames Valley area.
StudySmarter Expert Advice🤫
We think this is how you could land Network Service Technician in Kidlington
✨Tip Number 1
Familiarise yourself with Thames Water's operations and values. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any relevant experience in plumbing or water mains work. If you've dealt with similar technical issues before, be ready to discuss specific examples that demonstrate your problem-solving skills and ability to handle emergencies.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role involves direct interaction with customers, think of scenarios where you've successfully resolved complaints or provided exceptional service.
✨Tip Number 4
Be ready to talk about your time management skills and how you prioritise tasks. Given the dynamic nature of the job, demonstrating your ability to manage multiple responsibilities effectively will set you apart from other candidates.
We think you need these skills to ace Network Service Technician in Kidlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and any technical skills related to plumbing or water mains. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of a Network Service Technician, such as resolving customer queries or handling emergency repairs.
Highlight Your Driving Experience:Since a clean UK driving licence is essential, emphasise your driving experience in your application. If you have experience driving in various conditions or managing time effectively between jobs, be sure to include that.
Showcase Your Problem-Solving Skills:In your application, provide examples of how you've successfully resolved issues in previous roles. This could include specific instances where you dealt with customer complaints or technical problems, demonstrating your ability to think on your feet.
How to prepare for a job interview at idibu
✨Showcase Your Customer Service Skills
As a Network Service Technician, you'll be the face of Thames Water to customers. Be prepared to discuss your previous customer service experiences and how you've effectively resolved issues in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with plumbing, water mains, and leakage detection. Be ready to answer technical questions or scenarios that may arise during the interview to showcase your problem-solving abilities.
✨Highlight Your Driving Experience
Since a clean UK driving licence is essential for this role, be sure to mention your driving experience and any relevant driving history. This will reassure the interviewer of your capability to travel between jobs efficiently.
✨Emphasise Health & Safety Awareness
Understanding health and safety standards is crucial in this role. Prepare to discuss how you prioritise safety in your work and any relevant training or certifications you may have.
