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- Tasks: Lead teams to drive continuous improvement in our Operations Service contact centre.
- Company: Join idibu, a forward-thinking company focused on service excellence.
- Benefits: Enjoy a competitive salary, annual leave, car allowance, and private medical care.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Make a real difference by promoting process excellence and managing impactful projects.
- Qualifications: Proven leadership experience and strong project management skills required.
The predicted salary is between 75000 - 75000 £ per year.
idibu is looking for a Service Improvement Manager to lead teams in delivering continuous improvement initiatives for their Operations Service contact centre in Reading, UK. The role is hybrid, with a focus on promoting process excellence and managing CI projects.
Ideal candidates will have a proven background in leadership and service improvement, with strong skills in stakeholder engagement and project management.
Benefits include a competitive salary of up to £75,000, annual leave, car allowance, and private medical care.
Service Improvement Lead — Hybrid Change & CI Champion in London employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Lead — Hybrid Change & CI Champion in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at idibu or similar companies. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to speak with potential employers, share specific examples of how you've led teams or projects to success. We want to see that you can drive continuous improvement!
✨Tip Number 3
Be prepared for behavioural interviews! Think about how you've engaged stakeholders in the past and be ready to discuss your approach to project management. We love hearing about real-life experiences that demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in service improvement.
We think you need these skills to ace Service Improvement Lead — Hybrid Change & CI Champion in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Improvement Lead role. Highlight your leadership experience and any continuous improvement projects you've managed. We want to see how your skills align with our focus on process excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service improvement and how you can contribute to our Operations Service contact centre. Let us know what makes you the perfect fit for this hybrid role.
Showcase Stakeholder Engagement Skills: In your application, be sure to mention any experience you have with stakeholder engagement. We value strong communication skills, so share examples of how you've successfully collaborated with others in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at idibu
✨Know Your Continuous Improvement Strategies
Make sure you brush up on various continuous improvement methodologies like Lean, Six Sigma, or Kaizen. Be ready to discuss how you've applied these in past roles and the impact they had on service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams through change. Think about specific challenges you've faced and how you motivated your team to achieve service excellence.
✨Engage with Stakeholders
Since stakeholder engagement is key for this role, come prepared with examples of how you've successfully collaborated with different stakeholders. Highlight your communication skills and how you’ve managed expectations effectively.
✨Project Management Prowess
Familiarise yourself with project management tools and techniques. Be ready to discuss how you've led CI projects from inception to completion, including any metrics you used to measure success.