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- Tasks: Lead customer engagement initiatives and enhance service performance across the region.
- Company: A leading water service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, generous annual leave, and hybrid working.
- Why this job: Make a real difference in customer service while enjoying a flexible work environment.
- Qualifications: Strong problem-solving skills and experience in customer service.
The predicted salary is between 44500 - 46000 £ per year.
A leading water service provider is seeking a Regional Customer Lead for a 12-month maternity cover starting in January. The successful candidate will work on customer engagement initiatives to improve service performance across the region.
Key responsibilities include:
- Performance management
- Customer engagement
- Advocacy
Ideal candidates must have strong problem-solving skills and a background in customer service. The role offers a hybrid working pattern and a competitive salary of £44,225 plus benefits including a pension scheme and generous annual leave.
Regional Customer Lead - 12-Month Maternity Cover (Hybrid) in London employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Lead - 12-Month Maternity Cover (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Regional Customer Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement and performance management. We should also think of examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Showcase our passion for customer service during the interview. We can share stories that highlight our advocacy for customers and how we've improved service performance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Regional Customer Lead - 12-Month Maternity Cover (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Customer Lead role. Highlight your experience in customer service and any relevant problem-solving skills that align with the job description.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers or examples to illustrate how you’ve improved customer engagement or service performance.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications, so feel free to share your passion for customer service and why you’re excited about this opportunity.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at idibu
✨Know Your Customer Engagement Strategies
Before the interview, brush up on effective customer engagement initiatives. Be ready to discuss specific examples from your past experiences where you successfully improved service performance. This will show that you understand the role and can bring valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled challenges in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong problem-solving skills, which are crucial for this position.
✨Familiarise Yourself with Performance Management
Research performance management techniques relevant to customer service. Be ready to discuss how you would apply these techniques in the role. This shows that you're proactive and have a clear vision for improving service performance across the region.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer engagement strategies and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career aspirations.
