We are currently looking for a full-time, permanent Operational Support Lead for our Repair & Maintenance and Networks function within Operations.
Your role will be to drive the continuous improvement of R&M and Networks operations performance through the creation and delivery of new processes, alongside providing robust governance, performance reporting, and stakeholder coordination to support operational excellence.
This role is central to the successful embedding and the future transformation of the function. You will work closely with senior leaders, operational teams and contract partners to deliver meaningful and sustainable change, ensuring alignment with performance, regulatory, health & safety and commercial objectives.
Base Location: Hybrid – Clearwater Court – RG1 8DB, with occasional travel to various depots and offices
Hours: Monday – Friday, 36 hours per week
What you’ll be doing as an Operational Support Lead:
Regional point of contact for supplier relationships, making sure these partnerships work well and helping solve any problems
Leading and developing a small team within operational support
Providing insight and forecasts to help deliver year-end goals
Owning and delivering tactical projects to continuously improve performance and customer experience by identifying trends, analysing data, and recommending operational and process enhancements
Working closely with the Transformation team to deliver projects
Understanding operational requirements and commercial agreements to make sure our resources are based at the right locations against the correct working patterns
Working with the commercial team to facilitate supplier terms and conditions where required
Engaging with suppliers to control and coordinate onboarding; ensuring front line teams have the necessary kit and equipment, ensuring accurate documentation, and compliance with internal processes
Managing and coordinating mandatory training for the front-line teams, supporting new initiatives, and helping keep the remote field teams updated with the latest news and briefings
Facilitating effective supervisor working patterns to manage standby, weekend, Christmas, and
Your role will be to drive the continuous improvement of R&M and Networks operations performance through the creation and delivery of new processes, alongside providing robust governance, performance reporting, and stakeholder coordination to support operational excellence.
This role is central to the successful embedding and the future transformation of the function. You will work closely with senior leaders, operational teams and contract partners to deliver meaningful and sustainable change, ensuring alignment with performance, regulatory, health & safety and commercial objectives.
Base Location: Hybrid – Clearwater Court – RG1 8DB, with occasional travel to various depots and offices
Hours: Monday – Friday, 36 hours per week
What you’ll be doing as an Operational Support Lead:
Regional point of contact for supplier relationships, making sure these partnerships work well and helping solve any problems
Leading and developing a small team within operational support
Providing insight and forecasts to help deliver year-end goals
Owning and delivering tactical projects to continuously improve performance and customer experience by identifying trends, analysing data, and recommending operational and process enhancements
Working closely with the Transformation team to deliver projects
Understanding operational requirements and commercial agreements to make sure our resources are based at the right locations against the correct working patterns
Working with the commercial team to facilitate supplier terms and conditions where required
Engaging with suppliers to control and coordinate onboarding; ensuring front line teams have the necessary kit and equipment, ensuring accurate documentation, and compliance with internal processes
Managing and coordinating mandatory training for the front-line teams, supporting new initiatives, and helping keep the remote field teams updated with the latest news and briefings
Facilitating effective supervisor working patterns to manage standby, weekend, Christmas, and
