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- Tasks: Plan and optimise the customer journey from issue identification to resolution.
- Company: Join Thames Water, a leader in water management with a focus on customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while working in a dynamic environment.
- Qualifications: Strong planning skills and ability to work collaboratively with contractors and stakeholders.
- Other info: Work across various sites in London with a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity at Thames Water to join us as a Field Planning Specialist!
What you’ll be doing as a Field Planning Specialist:
- Responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution.
- Identifying job requirements such as permits, equipment, traffic management and time of day restrictions.
- Work with the contractors to ensure that these are all adequately in place to deliver operational performance and customer service targets.
- Develop and implement continuous improvements to optimise operational performance and customer service.
- Build and maintain relationships with key stakeholders.
- Responsible for working in compliance with Company procedures, including BOP, Health & Safety, and Street works legislation.
- Take full ownership and resolve customer complaints relating to the relevant geographical area.
Base location: Beckton - IG110AD; however, you will have the ability to work and travel to various sites in the London catchment area.
Working Pattern: 36 hours per week (Mon – Fri), plus the inclusion onto an out-of-hours rota for which you will receive additional.
Field Planning Specialist in London employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Planning Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Thames Water. Building relationships can give us insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the customer journey. Think about how you would handle various scenarios and be ready to discuss your ideas on optimising operational performance. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your compliance knowledge! Brush up on BOP, Health & Safety, and Street works legislation. Being able to demonstrate your understanding of these areas will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Field Planning Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Planning Specialist role. Highlight your experience in customer journey mapping and any relevant project management skills. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer complaints or improved operational performance in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across your key points without unnecessary fluff. Let us know why you're the perfect fit for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at idibu
✨Know the Customer Journey
Familiarise yourself with the concept of the customer journey, especially in relation to field planning. Be ready to discuss how you would identify issues and ensure a smooth resolution process. This shows that you understand the core responsibilities of the role.
✨Understand Compliance and Legislation
Brush up on relevant company procedures, Health & Safety regulations, and street works legislation. Being able to speak confidently about these topics will demonstrate your commitment to compliance and operational excellence.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built and maintained relationships with key stakeholders in previous roles. This could include contractors or internal teams. Highlighting your communication skills will be crucial for this position.
✨Be Ready to Discuss Continuous Improvement
Think of specific instances where you've implemented improvements in your past roles. Be prepared to explain how these changes optimised performance or enhanced customer service, as this aligns perfectly with the job's focus on continuous improvement.
