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- Tasks: Analyse smart meter data to drive water efficiency and customer engagement.
- Company: Join Thames Water, shaping the future of water for millions.
- Benefits: Competitive salary, 26 days holiday, flexible working, and growth opportunities.
- Why this job: Make a real impact on water sustainability while developing your data skills.
- Qualifications: Experience with large datasets, SQL, Python, and data visualisation tools.
- Other info: Collaborative team environment focused on innovation and problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
Join us at Thames Water and play a pivotal role in shaping the future of water for millions. As a Customer Demand Specialist, you’ll dig into one of the most fascinating challenges of our time, understanding how water is used and how we can protect this essential resource for generations to come. Thames Water is rolling out the UK’s largest smart water meter programme. Analysis of smart meter data is needed to improve water efficiency and customer engagement actions to achieve demand reduction targets and protect our local environment. If you love turning data into real-world impact, this is your moment.
What you’ll be doing as a Customer Demand Specialist:
- Dive into millions of data points from smart meters and customer behaviour to uncover insights that drive real operational change.
- Turn complex datasets into compelling visual stories using tools like PowerBI — helping colleagues make smarter, faster decisions.
- Develop sector-leading analysis and data visualisation of domestic and commercial water usage, steering water efficiency programme improvement and advice to policy and regulatory change.
- Build predictive models that shape our water strategy, supporting teams across operations, regulation, and long‑term planning.
- Generate insight into drought events, business sector consumption and quantify the benefits of smart metering and water efficiency interventions.
- Strengthen and streamline data pipelines to ensure rock‑solid accuracy and reliability.
- Collaborate with experts across the business, from leakage teams to digital engineers, to help solve some of our biggest challenges.
- Grow the capability of the team by sharing your data science mindset, coaching others, and championing innovation.
Base location: Hybrid / Clearwater Court
Working pattern or hours: Monday–Friday, 36 hours per week. 2 days per week in the office. Flexible working may be accommodated.
The essential criteria you’ll need are:
- A passion for turning complex data into meaningful, actionable insight.
- Experience working with large datasets and delivering accurate analytical outputs.
- Confidence in investigating problems and communicating clear, engaging findings.
- A collaborative mindset - you enjoy improving processes, systems, and ways of working.
- A curious, self-driven approach to learning and problem solving.
- Experience with SQL, Python, Power Query, Power BI, and modern data transformation techniques.
- Understanding of statistical modelling, forecasting, and data science methods.
- Familiarity with Agile ways of working and tools like GitHub.
Additional skills and experiences that would be great to bring:
- Experience with leakage, water usage, or water balance analytics.
- Background in regulatory reporting or audit.
- Knowledge of water networks or asset planning.
- Exposure to Active Leakage Control or PALM principles.
- Experience with software/product development using Agile or Scrum.
- Understanding of regulated utilities.
- Skills in Azure DB Management or Azure DevOps.
What’s in it for you?
This is more than a data role, it’s your chance to shape the water future of millions. You’ll be joining a team full of smart, driven people who care deeply about making a difference. Expect opportunities to innovate, influence decisions across the business, and grow your expertise in a critical and fast‑evolving field.
Competitive salary from £45,000 to £55,000 per annum depending on experience. 26 days holiday per year, increasing to 30 with the length of service.
Customer Demand Analyst in London employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Demand Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Thames Water on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio of your data visualisation projects, especially using PowerBI. Bring it along to interviews to demonstrate how you turn complex data into actionable insights.
✨Tip Number 3
Practice your storytelling! When discussing your experience, focus on how your analysis led to real-world changes. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Thames Water team.
We think you need these skills to ace Customer Demand Analyst in London
Some tips for your application 🫡
Show Your Passion for Data: Make sure to highlight your love for turning complex data into actionable insights. We want to see how you've used data in the past to drive real change, so share specific examples that showcase your analytical skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key skills and experiences mentioned in the job description. We appreciate when candidates show they understand what we’re looking for.
Be Clear and Engaging: When you communicate your findings or experiences, make them clear and engaging. Use storytelling techniques to turn your data experiences into compelling narratives that grab our attention and demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at idibu
✨Know Your Data Tools
Make sure you’re familiar with the tools mentioned in the job description, like SQL, Python, and Power BI. Brush up on how to use these tools to analyse data and create visualisations, as you might be asked to demonstrate your skills or discuss past projects.
✨Understand the Water Sector
Do some research on Thames Water and the challenges they face in water management. Being able to discuss current issues, such as drought events or water efficiency strategies, will show your genuine interest in the role and the industry.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical thinking and problem-solving abilities. Think of examples from your past experiences where you turned complex data into actionable insights, and be ready to explain your thought process clearly.
✨Show Your Collaborative Spirit
Since the role involves working with various teams, be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of how you’ve improved processes or systems through teamwork, highlighting your ability to communicate effectively.
