Change Communications Manager in London

Every day, we provide 2.6 billion litres of fresh drinking water through over 20,000 miles of pipes, and take away 4.6 billion litres in wastewater through over 70,000 miles of sewers. This is carried out by a team of more than 8,000 people across the organisation, working 24/7, 365 days a year. We know, in the current climate, that’s not easy – but we have a plan and a team of driven people who want to make a difference and turn our company around. It’s an exciting challenge for the whole business.

We’re looking for an experienced Change communications pro to join the team on a 12-month fixed-term contract. This role will support Finance, Commercial, Procurement and PMO functions, which are going through a significant level of organisational change – roles and responsibilities of the team, their systems and their processes. The leaders of the function are looking for help in delivering this change through communications. The role will involve working with the leaders and colleagues across the business to build and deliver engaging change communications that improve awareness and understanding of change and the future for this function.

This role fits within a matrix structure, sitting within the internal comms team but working day to day with Finance & Commercial. We’re celebrating when things are going well – as well as keeping people up to date when it’s not. It’s all about showing we’re making progress on our purpose, priorities and values. It’s a tough road here at Thames Water, but we’re a purpose-driven team who are making a difference and getting the business back on track.

What you will be doing as the Change Communications Manager:

• Working with Leadership teams and colleagues across the organisation to build and deliver the appropriate change communications strategy that lives the culture we are trying to build with this change.
• Making sure we’re getting the right information to the right people, in the right way and at the right time, particularly the way we communicate organisational and operational change.
• Supporting the development and delivery of other communication channels; making sure they’re fit for purpose and regularly reviewed, as well as looking for opportunities to do things better through digital channels (i.e. intranet, social media, E-newsletters, digital screens, etc.).
• Working with colleagues across the Corporate Communications team to make sure all our messaging is lined up. What we say inside reflects what we say outside.
• Managing relationships with internal stakeholders to build trust and confidence in the business.
• Measuring what you’re doing so we can make sure stuff is landing the way we want it to and change it if it isn’t.
• Working closely with the wider communications team so we’re all delivering the overarching business communication priorities and the overall Communication Strategy for Thames Water.

What you should bring to the role:

• A strong previous track record in change communications is essential.
• Strong interpersonal and negotiating skills.
• An excellent standard of written and spoken English.
• Be familiar with MS Office (Word, Excel, Outlook and PowerPoint).
• Design and video editing skills would be a bonus.

Base location: Hybrid - Reading

What’s in it for you?

• An opportunity to join a company that offers its employees a rewarding career path, allowing individuals to reach their full potential. This is an exciting time to join Thames Water as we continue to deliver our innovative turnaround plan.
• Competitive salary of up to £60,000 per annum, depending on your experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service.