At a Glance
- Tasks: Handle inbound and outbound calls, support customers, and drive sales performance.
- Company: Leading storage solutions provider with a friendly, high-performing team.
- Benefits: £25,500 salary plus uncapped commission and competitive benefits.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a growing team and make a real impact while earning more.
- Qualifications: 2 years' call centre experience and strong communication skills.
The predicted salary is between 25500 - 25500 £ per year.
Location: West London
Job Type: Full Time | Permanent | Site-Based
Hours: 40 hours per week (rota-based shifts)
Salary: £25,500 per annum + uncapped commission + competitive benefits
Team: Join a friendly, high-performing team of 6
Organisation: Leading storage solutions provider experiencing exciting growth
We’re looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London. This is a great opportunity to be part of a growing high-performing team of 6 call centre agents. You’ll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience.
Working on a rota basis within a close-knit team of six, you’ll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion.
Overview- Managing inbound and outbound sales calls with confidence and professionalism
- Supporting customers via phone and email, ensuring a smooth and positive experience
- Building and retaining strong relationships with new and existing clients
- Understanding customer needs and recommending the right storage solutions
- Creating tailored quotations and confidently upselling additional services where appropriate
- Processing deposits and accurately recording customer information on the CRM system
- Following up on enquiries to maximise conversion opportunities
- Supporting reporting and performance tracking within the team
- Handling customer concerns professionally and escalating where needed
- Ensuring compliance with company policies, including Health & Safety standards
- Contributing to a positive, team-focused working environment
- At least 2 years’ experience in a Call Centre or Contact Centre environment
- A natural communicator with strong verbal and written skills
- Someone who enjoys speaking with customers and building relationships
- Confident handling queries, objections, and complaints
- Comfortable using Microsoft Office and CRM systems
- Highly organised with strong attention to detail
- Able to multitask and stay calm under pressure
- A genuine team player who thrives in a supportive, small-team environment
- A positive, “can do” attitude every day
- Enjoys working towards targets and seeing results
- To be motivated by performance and uncapped earning potential
- Take pride in delivering great customer experience
This is your chance to join a business that is expanding, evolving, and investing in its people. You’ll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission.
Interviews to take place immediately with a view to a start thereafter.
Call Centre Advisor in Isleworth employer: idibu
Join a leading storage solutions provider in West London, where you'll be part of a dynamic and supportive team of six. With a strong focus on employee growth, competitive benefits, and the potential for uncapped commission, this is an excellent opportunity to thrive in a high-performing environment that values your contributions and fosters a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Isleworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at idibu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like idibu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Advisor in Isleworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to idibu:Your cover letter is your chance to shine! Tell us why you want to work at idibu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at idibu!
How to prepare for a job interview at idibu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
