Performance Partner in England

We are seeking a focused and proactive Performance Partner for Thames Valley Water Production to join our Operational Excellence team at Thames Water. You will play a pivotal role in tracking operational performance, identifying root causes of underperformance, and driving improvements in outcomes. You will act as a trusted advisor to the Head of Region for Thames Valley Water Production, supporting them to analyse performance within their area and drive performance management through regional and area meetings. Day-to-day tasks will vary based on business need and will require someone proactive and tenacious at solving problems. You will be required to attend the office three days per week, including travel to other site locations as required.

What you will be doing as a business Performance Partner:

• The business partnering model promotes strong relationships between Water Operations leaders and Performance Partners to drive improvement in outcomes, whilst maintaining the standardisation benefits of a centralised team.
• Be a trusted advisor to partnered Head of Region on all performance data, responding to business need in an agile way.
• Providing clear performance insights, highlighting risks and opportunities, and informing regional decision-making.
• Monitor and report on regional KPIs – including productivity, H&S, compliance, performance commitments, financial performance.
• Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions.
• Proactively investigate underperformance – diagnose root causes using data and operational insight, and recommend actions to address.
• Support prioritisation across different improvement initiatives by working with subject matter experts to assess trade-offs between competing demands.
• Support Operational Teams to understand performance drivers and deliver improvements in their areas.
• Deliver quick wins or identify opportunities for longer-term projects to be delivered by Continuous Improvement team.

Essential criteria:

• Strong analytical and problem-solving skills: Proficient in Excel, with ability to analyse and interpret complex data to present clear insights.
• Structured communication: Ability to communicate clearly, concisely, and persuasively with both technical and non-technical stakeholders.
• Confident stakeholder engagement: Strong relationship builder, with the ability to challenge and influence at all levels.
• Highly proactive and tenacious: Good prioritisation skills and able to balance competing demands.

What’s in it for you?

• Offering a salary between £55,000 and £65,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water:

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.