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- Tasks: Test water samples and ensure top-notch quality for customers.
- Company: Join the UK's largest water and wastewater company, Thames Water.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Why this job: Make a real difference in people's lives while protecting our planet's water.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
- Other info: Dynamic role with opportunities for learning and career growth.
The predicted salary is between 24000 - 36000 £ per year.
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.
What you’ll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base location: Cirencester, Wiltshire, GL7 5QF
Working hours: Standard hours are 7:30 am to 3:00 pm. The role also includes participation in a standby rota, with extended hours from 7:30 am to 5 pm and weekend working. Additional payment is provided for standby duties.
What you should bring to the role:
- We need someone who’s done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
- You will have customer‑facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
- Competitive starting salary of £28,830 per annum.
- Use of a company van for business purposes.
- Annual Leave – 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values.
Working at Thames Water:
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Water Quality Officer in England employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Water Quality Officer in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission, values, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Thames Water, think of examples from your past experiences where you've handled customer queries or complaints effectively. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! As a Customer Water Quality Officer, you'll need to manage sampling records and plan your routes. Bring up any relevant experiences where you've demonstrated strong planning and organisation, as this will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Thames Water family. So, get your application in early to avoid missing out!
We think you need these skills to ace Customer Water Quality Officer in England
Some tips for your application 🫡
Show Your Customer-Facing Skills: Make sure to highlight any previous customer-facing experience in your application. We want to see how you’ve interacted with customers and resolved issues, as this role is all about being the friendly face of Thames Water.
Be Organised and Detail-Oriented: Since you'll be managing sampling records and equipment, it’s crucial to demonstrate your organisational skills and attention to detail. Share examples of how you've kept things in order in past roles.
Highlight Your Driving Experience: Don’t forget to mention your driving experience, especially if you’ve navigated busy areas before. A clean manual driving licence is a must, so make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at idibu
✨Know Your Water Quality Basics
Brush up on the fundamentals of water quality and testing procedures. Even if you’re new to the industry, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of your previous customer-facing experiences. Highlight how you handled difficult situations or complaints, as this will showcase your ability to maintain a friendly and professional demeanour.
✨Plan Your Route
As a Customer Water Quality Officer, you'll be on the move a lot. During the interview, discuss how you would plan your daily routes efficiently. This shows that you’re organised and can manage your time well, which is crucial for the role.
✨Be Ready for Technical Questions
Expect some technical questions related to water sampling and equipment maintenance. Familiarise yourself with basic terminology and procedures, as this will help you answer confidently and show that you’re detail-oriented and capable of following protocols.
