Digital Risk Lead

As a Digital Risk Lead, you will be responsible for defining, implementing, and continuously improving risk management processes across Thames Water’s Digital organisation. You will play a key role in operationalising risk-based thinking, maintaining high-quality risk data, and supporting the integration of risk practices into business-as-usual digital management. You will work closely with the Digital Planning & Reporting Lead, operational leadership teams, and wider Digital stakeholders to ensure risks are accurately captured, assessed, mitigated, and effectively embedded within Digital governance.

What you’ll be doing as a Digital Risk Lead:

• Define, develop and maintain clear, repeatable processes to identify, log, assess, and mitigate risks across Digital.
• Embed operational risk management practices aligned with Thames Water’s broader enterprise management standards.
• Maintain and regularly update risk records, documentation, and evidence ensuring accuracy, consistency, and completeness.
• Support the rollout, improvement, and ongoing maintenance of asset and enterprise risk frameworks, providing guidance to operational leadership teams.
• Contribute to the development and consistent use of risk scoring methodologies to support sound, data-driven decision-making.
• Provide assurance on digital risk data quality through structured reviews, reporting cycles, and continuous improvement recommendations.
• Collaborate with internal stakeholders to ensure risks are captured with appropriate detail, context, and actionable mitigation plans.
• Coordinate initial responses for internal audit and compliance actions.

What you should bring to the role:

Essential Experience:

• Practical understanding of risk management principles and operational risk frameworks.
• Experience supporting or delivering operational processes, governance models, or continuous improvement initiatives.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
• High resilience, accuracy, and attention to detail, with the ability to manage multiple tasks and maintain quality under pressure.

Desirable Experience:

• Experience working within Digital, IT, or operational functions where risk management is integral to day-to-day delivery.
• Familiarity with enterprise risk or asset risk frameworks.

Essential Technical Skills & Qualifications:

• Degree-level education (or equivalent experience) is desirable.

Desirable Technical Skills & Qualifications:

• Professional risk-related qualification (e.g., Institute of Risk Management Certificate, Institute of Asset Management Certificate) or currently working towards one.

What’s in it for you?

• Competitive salary up to £45,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.