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- Tasks: Be the friendly voice helping customers with their water needs every day.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Enjoy a competitive salary, generous holiday, and health perks.
- Other info: Flexible shifts, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: No experience needed, just a passion for helping others!
The predicted salary is between 24800 - 24800 £ per year.
Kickstart Your Career in Customer Service – Join us at Thames Water! Are you a people-person with a passion for helping others? Do you thrive in a buzzing, team-driven environment? If you're ready to start your journey in customer service, we’ve got the role for you!
As a Customer Service Representative, you’ll be the friendly voice on the other end of the line – the first person our customers speak to when they need help. Whether it's explaining a water bill, resolving an issue, or finding the perfect tariff, you’ll deliver top-tier service with empathy and a smile. Every day will be different – and every call, an opportunity to make a real difference.
No Experience? No Problem! We believe in potential, not perfection. From day one, we’ll give you the training, guidance, and tools you need to shine. If you’re eager to learn, we’re ready to invest in you.
Why join us?
- Community focus: We’re proud to serve our communities – that’s why we ask that you live within the Thames Water region.
- Fair opportunities: We’re big believers in growth from within. With dedicated coaching, training, and development, we’ll help you build the career you want.
- Rotational shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays.
- Team collaboration: Working in a supportive and collaborative environment where teamwork is key.
The start date for the role is 8th June 2026. Our Customer Service department is currently based at our Walnut Court office in Kembrey Park, Swindon. We'll be moving our Swindon office from Walnut Court to Newbridge Square in Spring 2026.
What should you bring to the role?
- Exceptional service: Deliver outstanding customer experiences.
- Clear communication: Engage effectively and possess a great phone manner.
- Active listening: Truly hear and appreciate what our customers need.
- Problem solving: Find the right solution for our customers.
- Resilience: You handle challenges with confidence and care.
- Positive passion: Bring a positive attitude and a genuine love for helping others.
- Technical proficiency: Navigate systems, databases, and communication tools efficiently.
- Team spirit: You work well with others and bring people together to achieve goals.
What’s in it for you?
Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure you succeed in your new role. Ready to make a difference? Apply now!
Competitive salary starting at £24,800 per annum, 24 days holiday per year, increasing to 28 days with the length of service. Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Service Representative employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations, like resolving issues or explaining a water bill.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your ability to communicate clearly and listen actively. Share examples of times you've helped others or worked well in a team – this is what Thames Water is all about!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Thames Water family. Don’t wait too long, though – we might close applications earlier than expected!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your exceptional service skills, clear communication, and problem-solving abilities – these are key for us!
Show Your Team Spirit: We love teamwork here at Thames Water! In your application, share examples of how you've collaborated with others in the past. This will show us that you’re a great fit for our supportive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive it and can start the process of welcoming you to our team. We can’t wait to hear from you!
How to prepare for a job interview at idibu
✨Know Your Stuff
Before the interview, take some time to research Thames Water and its values. Understand their commitment to customer service and community focus. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, make sure to listen carefully and respond thoughtfully. This not only shows that you can engage effectively but also reflects the empathy and understanding that Thames Water values in a Customer Service Representative.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past, whether in a work setting or personal experience. Highlight your ability to think on your feet and find solutions, as this is crucial for the role and will resonate well with the interviewers.
✨Bring Your Positive Energy
Thames Water is looking for someone with a positive attitude and a passion for helping others. Make sure to convey your enthusiasm during the interview. A friendly smile and an upbeat tone can go a long way in making a great impression!