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- Tasks: Coach team members and analyse performance data to enhance customer service.
- Company: Leading water services company in the UK with a focus on exceptional service.
- Benefits: Competitive salary from £28,000, pension schemes, and wellness programmes.
- Why this job: Make a real difference in customer experience while developing your coaching skills.
- Qualifications: Strong analytical, problem-solving, and communication skills required.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 39200 £ per year.
A leading water services company in the UK is searching for a Specialist Agent to enhance their Developer Services Helpdesk. In this hybrid role, you will support colleagues and ensure exceptional customer service.
Key responsibilities include:
- Coaching team members
- Analyzing performance data
Candidates should possess analytical and problem-solving skills, alongside strong communication capabilities.
The position offers a competitive salary starting from £28,000 and various employee benefits including pension schemes and wellness programs.
Customer Experience Floor Coach & Expert employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Floor Coach & Expert
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and coaching. We can role-play with friends or use online resources to sharpen our responses and boost our confidence.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to improve customer service in the past. This will demonstrate that we understand the importance of performance analysis in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants who go through our platform.
We think you need these skills to ace Customer Experience Floor Coach & Expert
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Floor Coach & Expert role. Highlight your coaching experience and any analytical skills that match what we’re looking for.
Show Off Your Communication Skills: Since strong communication is key in this role, don’t shy away from showcasing your abilities. Use clear and concise language in your application to demonstrate how you can effectively convey information.
Highlight Problem-Solving Examples: We love seeing candidates who can think on their feet! Include specific examples in your application where you've successfully tackled challenges or improved processes in previous roles.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at idibu
✨Know the Company Inside Out
Before your interview, do some homework on the water services company. Understand their mission, values, and recent projects. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Coaching Skills
Since the role involves coaching team members, be prepared to discuss your previous experiences in mentoring or training. Share specific examples of how you've helped others improve their performance and what techniques you used.
✨Demonstrate Analytical Thinking
The job requires strong analytical skills, so be ready to talk about how you've used data to solve problems in the past. Bring examples of how you've analysed performance metrics and what actions you took based on your findings.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and professional.
