At a Glance
- Tasks: Lead a team ensuring clean water services and operational excellence.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous holiday, pension scheme, and health assessments.
- Other info: Dynamic work environment with opportunities for career growth and support.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong people management skills and understanding of water networks required.
The predicted salary is between 36000 - 60000 £ per year.
About the role: We have a great opportunity for a Field Operations Manager to join our clean water division. This role is an essential front-line role, which the business simply cannot operate without. As an operations manager, you will lead, coordinate, and support an operational service team comprising technicians, coordinators, technical leads, and contractors who work on the Thames Water trunk main and distribution network. Your team will be offering support to deliver network maintenance, and ensuring accurate, calibrated and verified instrumentation. You will play a key role in helping Thames Water to meet its performance commitments and ODIs, but your primary focus will be the well-being and performance of your team. This is an outstanding opportunity for a self-motivated individual who enjoys variety and thrives on making a difference every day.
What you’ll be doing as the Field Operations Manager:
- Responsible for managing the Health, Safety and Wellbeing of all the people in my team, and all those working on the water network under my leadership.
- Lead a team that delivers an exceptional service to our customers, ensuring that they trust us, they feel we are easy to do business with and that we really care.
- Responsible for managing the budgetary and financial activities of the team with guidance from the Field Service manager (Line Manager).
- Have clear objectives and targets, with a good understanding of KPI’s and what is required to deliver good performance.
- Lead and develop a highly performing team focused on briefing and delivering specified outputs in an efficient, effective, and commercially sound manner.
- Ensure your team is effectively resourced and that you have a capacity plan to demonstrate where there are risks in servicing provision, working with other departments to support times of high demand.
- Very good knowledge of the processes of water networks, as well as Water Network Standards, to understand and demonstrate best practice.
- Ability to work with minimum supervision, under their own initiative, to deliver specified work streams within SLAs.
- Ability to manage overtime usage on a controlled, reportable and fair basis.
- Competent at using appropriate company IT Systems and office-based software, with a preference for experience in GIS, Meterman, Z-One, PI, SCADA, Sample Manager, and MS Teams.
- Excellent communication and inter-personal skills.
- High level of attention to detail with the ability to work accurately with high work volumes.
- Proactively own either non-available asset issues on high-priority assets, complex cases, or out of SLA cases, to attain a resolution.
Base Location: Ashford Common - TW15 1RU
Working Pattern: 36 Hours Monday- Friday 7:30 am – 3:30 pm
Due to the nature of this role, you must hold a full UK driver's licence.
What you should bring to the role:
- Strong people leadership skills.
- Ability to analyse performance and report on KPI’s and SLA’s.
- Understanding of the water network and its assets.
- Good presentation skills and familiarity with the MS Office suite of applications.
- Strong communication skills for written and presentation purposes.
Additional skills and experiences that would be beneficial:
- Used to working in a fast-paced environment.
- Flexible and agile approach to managing projects or programmes of work.
- Ability to carry out health and safety management audits of work locations.
- Familiar with HR processes, recruitment and policies.
- Experience of collaborating in a work environment with Trade Unions.
- Quality control and compliance reporting.
- Definition and delivery of performance improvement plans.
What’s in it for you?
- Competitive salary paying up to £42,900 per annum, depending on skills and experience.
- 26 days holiday per year, increasing to 30 days with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values. Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us? We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Field Operations Manager in Ashford employer: idibu
Thames Water is an exceptional employer, offering a unique opportunity for a Field Operations Manager to lead a dedicated team in the clean water division. With a strong focus on employee well-being, competitive benefits including generous leave policies and a robust pension scheme, and a commitment to diversity and inclusion, Thames Water fosters a supportive work culture where every team member can thrive and make a meaningful impact on millions of lives. Located in Ashford Common, this role provides a chance to contribute to a vital service while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager in Ashford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Thames Water. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews like a pro! Research Thames Water’s values and recent projects. Think about how your experience aligns with their mission of providing clean water. Practise common interview questions and have some examples ready that showcase your leadership skills and ability to manage teams effectively.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to speak with hiring managers, let them know why you’re excited about being a Field Operations Manager. Share your vision for leading a team and how you plan to ensure their well-being while delivering exceptional service to customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thames Water family. Keep an eye on the job postings and apply as soon as you see a fit!
We think you need these skills to ace Field Operations Manager in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Operations Manager role. Highlight your leadership skills and experience in managing teams, as well as your understanding of water networks. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to mention your proficiency with IT systems and software like GIS and MS Teams. If you've got experience with health and safety management or performance improvement plans, let us know! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at idibu
✨Know Your Stuff
Make sure you have a solid understanding of water networks and the specific processes involved. Brush up on relevant standards and best practices, as this will show your potential employer that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
As a Field Operations Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed a team, resolved conflicts, or improved performance. This will demonstrate your capability to lead and inspire others.
✨Be KPI Savvy
Understand key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've used data to analyse performance in previous roles and how you can apply that knowledge to help Thames Water meet its commitments.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with different stakeholders in the past, whether it's through presentations or written reports.
