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- Tasks: Manage client accounts and support project management for exciting digital projects.
- Company: Join IDHL, a leading digital agency driving growth for ambitious brands.
- Benefits: Opportunities for career development in a fast-paced, dynamic environment.
- Why this job: Be part of a creative team making a real impact in the digital economy.
- Qualifications: Organised, proactive, and passionate about delivering excellent customer service.
- Other info: Exciting plans for the future with potential for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
Your role as Client Services Executive: IDHL is seeking a dynamic, client facing Client Services Executive to play a pivotal role in the growth and development of its client portfolio. The Client Services Executive will work as part of the Client Services Management team and the Project Management team and is responsible for delivering pro-active account management and project management support to nominated clients and the Account Managers/Project Managers. This role is scheduled to begin in April 2026.
Main Accountabilities:
- Managing smaller scale projects and retainers
- Creating project plans
- Managing revenue
- Scheduling internal resource
- Managing flow of work through production
- Preparing statements of work and meeting small targets
- Supporting Client relationships
- Working with Project Management Team on actioning scheduling requests
- Shadow both AM/PM on a larger scale complex build
Person Specification: We are looking for someone with a keen eye for detail, who is passionate, creative, proactive and ambitious with enthusiasm and the determination to succeed. This role has huge opportunity with the potential for career development in a rapidly growing business with exciting plans for the future.
Key Qualifications & Attributes:
- Be extremely organised with experience of delivering high levels of customer service
- Advanced communication skills and an ability to develop, nurture and maintain customer relationships, building confidence and satisfaction to encourage repeat business
- Ability to work with minimal supervision and to plan and prioritise your own time and workload to ensure all deadlines and deliverables are met on time and to the required standard
- Positively contribute to a team-working environment, providing ideas and support to colleagues, build strong working relationships with the wider team and understand internal roles and responsibilities
- Knowledge and experience in the use of computer-based business systems appropriate to the sales, marketing and account management functions
- Able to work in a fast-paced, dynamic environment and use high levels of initiative to deliver results
Client Services Executive in Leeds employer: IDHL
Contact Detail:
IDHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect Client Services Executive. Highlight your organisational skills and customer service experience, and don’t forget to share examples of how you've successfully managed projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at IDHL and being part of our exciting journey.
We think you need these skills to ace Client Services Executive in Leeds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to work with us and help our clients grow.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Client Services Executive. We love seeing candidates who take the time to connect their background with what we do at IDHL.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at IDHL
✨Know the Company Inside Out
Before your interview, take some time to research IDHL and its core divisions. Understand their approach to client services and how they help brands grow in the digital economy. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Organisational Skills
As a Client Services Executive, being organised is key. Prepare examples from your past experiences where you successfully managed projects or client relationships. Highlight how you prioritised tasks and met deadlines, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Communication Prowess
Advanced communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and engage with your interviewers, showing that you can build strong relationships and foster collaboration.
✨Emphasise Your Proactivity and Creativity
IDHL is looking for someone who is proactive and creative. Think of instances where you took the initiative to solve a problem or improve a process. Share these stories during your interview to illustrate your determination to succeed and your ability to contribute positively to the team.
