At a Glance
- Tasks: Diagnose and repair cleaning equipment while delivering top-notch customer service.
- Company: Join ICE, the UK's leading provider of innovative cleaning technology.
- Benefits: Enjoy competitive pay, health support, and flexible holiday options.
- Other info: Ongoing training and career progression opportunities await you!
- Why this job: Be part of a fast-paced team driving sustainability and innovation in cleaning.
- Qualifications: Experience in field service with strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: London
Salary: Extremely Competitive
Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum!
The Role
As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise.
What You'll Be Doing
- Diagnosing, servicing and repairing a wide range of cleaning equipment
- Delivering first-class customer service on-site
- Carrying out planned maintenance and safety testing
- Managing van stock and ordering parts efficiently
- Recording work in real time using our digital systems
- Providing clear and accurate service reports after every visit
- Contributing ideas to improve systems and ways of working
What We're Looking For
- Experience in a Field Service Engineer or similar role
- Strong mechanical and electrical troubleshooting skills
- Hands on expertise with tools and diagnostic equipment
- Customer focussed with excellent communication skills
- Full UK manual driving licence
Why Join ICE?
- Be part of a fast-growing, forward thinking business
- Work with cutting-edge robotic cleaning technology
- Ongoing training, development and career progression
- A company dedicated to sustainability and innovation
Benefits That Work For You
We believe that great people deserve great support. That's why we offer a comprehensive benefits package:
- Reward Gateway Access - exclusive discounts and perks
- Health Shield - everyday healthcare support
- Life Assurance - for peace of mind
- Private Medical Cover
- Company Pension Scheme
- Employee Assistance Programme - 24/7 wellbeing support
- Long Service Awards
- Generous Annual Leave and Birthday Day Off
- Holiday Buy Back Scheme - flexibility when you need it
Join a team that's raising the standards across the industry - your next opportunity starts here!
To Apply
If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd (ICE), please do not hesitate to apply.
Field Service Engineer employer: IDHL (Webevents Ltd)
At ICE, we pride ourselves on being a market leader in cleaning technology, offering our Field Service Engineers an exciting opportunity to work with cutting-edge equipment in a dynamic environment. Our commitment to employee growth is evident through ongoing training and career progression, while our comprehensive benefits package ensures that our team members feel valued and supported. Join us in London, where innovation meets sustainability, and be part of a forward-thinking company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company! Research ICE and their innovative cleaning technology. When you understand their mission and values, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your troubleshooting experiences and how you’ve delivered excellent customer service in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what ICE is looking for in a Field Service Engineer and help you tailor your application to match their needs.
Show Off Your Skills:When writing your application, highlight your mechanical and electrical troubleshooting skills. Use specific examples from your past experiences to demonstrate how you've solved problems and delivered excellent customer service in similar roles.
Be Personable:Remember, you're applying for a role where you'll be the face of ICE. Make sure your application reflects your communication skills and customer-focused attitude. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team at ICE. Don’t miss out on this opportunity!
How to prepare for a job interview at IDHL (Webevents Ltd)
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past. This will show that you're not just a talker but someone who can deliver results.
✨Customer Service is Key
Since you'll be the face of the company, it's crucial to demonstrate your customer service skills. Prepare to share stories where you went above and beyond for a client or resolved a tricky situation. This will highlight your ability to build strong relationships with customers.
✨Get Hands-On
If possible, try to familiarise yourself with the types of cleaning equipment the company uses. Mention any relevant tools or diagnostic equipment you’ve worked with before. Showing that you have practical experience will set you apart from other candidates.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company’s future direction, especially regarding their innovative cleaning technology. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
