At a Glance
- Tasks: Lead complex eCommerce strategies for top retail brands and mentor a dynamic team.
- Company: Vervaunt, a leading eCommerce consultancy in London with an innovative culture.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of eCommerce.
- Other info: Join a forward-thinking team focused on AI and collaborative success.
- Why this job: Make a real impact on high-value client accounts and drive industry-leading strategies.
- Qualifications: Proven experience in eCommerce strategy and strong mentoring skills.
The predicted salary is between 60000 - 80000 £ per year.
About Vervaunt
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop, OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.
We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you'll do
- Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level.
- Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight.
- Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand.
- Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust.
- Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led.
- Contribute to and lead new business pitches — from strategy and deck development through to live presentation.
- Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management.
How you'll lead
- Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities.
- Contribute to and maintain team ways of working, holding yourself and others to the same high standards.
- Drive Vervaunt's internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation.
- Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research.
- Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes.
- Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported.
You'll be a great fit if...
- You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment.
- You're comfortable owning commercial relationships and have a track record of retaining and growing client accounts.
- You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions.
- You're a natural mentor — people around you get better because of you.
- You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry.
- You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions.
- You're excited about AI and actively exploring how it can unlock real value, not just efficiencies.
eCommerce Lead in London employer: IDHL Group
Vervaunt is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. As an eCommerce Lead, you'll not only have the opportunity to shape strategies for prestigious retail brands but also benefit from a culture that prioritises mentorship and professional growth, ensuring you are supported every step of the way. With a commitment to excellence and a forward-thinking approach to AI, Vervaunt empowers its employees to drive impactful results while fostering a collaborative and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience and success stories in leading eCommerce strategies. Share specific examples of how you've driven growth for brands — this will set you apart from the crowd.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in areas like client management and strategy development.
✨Tip Number 4
Keep learning and sharing! Stay updated on eCommerce trends and AI advancements. Join webinars, read industry blogs, and share your insights on social media. This not only boosts your knowledge but also positions you as a thought leader in the field, making you more attractive to potential employers.
We think you need these skills to ace eCommerce Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Lead role. Highlight your experience with complex client portfolios and any consultancy work you've done. We want to see how you've driven growth for brands, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Vervaunt. Share specific examples of your achievements in eCommerce strategy and how you’ve mentored others. Keep it engaging and personal.
Showcase Your Knowledge:We love candidates who are passionate about eCommerce trends and AI! In your application, mention any insights or innovative ideas you have about the future of eCommerce. This will show us that you’re not just experienced, but also forward-thinking.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vervaunt!
How to prepare for a job interview at IDHL Group
✨Know Your eCommerce Stuff
Make sure you brush up on the latest trends and strategies in eCommerce. Vervaunt is looking for someone who can lead complex client portfolios, so be ready to discuss your hands-on experience and how you've successfully driven growth for brands in the past.
✨Showcase Your Mentorship Skills
Since this role involves mentoring eCommerce Consultants, think of examples where you've helped others grow. Be prepared to share how you provide feedback and create learning moments, as this will demonstrate your leadership style and commitment to team development.
✨Prepare for Client Scenarios
Expect to tackle questions about managing client relationships and resolving escalations. Think of specific instances where you've turned a challenging situation into a positive outcome, showcasing your ability to act as a trusted advisor at the C-suite level.
✨Get Familiar with AI in eCommerce
Vervaunt is keen on AI adoption, so come armed with ideas on how AI can enhance client outcomes. Share your thoughts on high-value use cases and be ready to discuss how you've explored AI's potential in your previous roles.
