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For Companies At a Glance
- Tasks: Lead eCommerce strategy and ensure top-notch Shopify delivery across teams.
- Company: Join IDHL, a dynamic digital agency driving growth for ambitious brands.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Opportunity to shape the future of eCommerce in a supportive team.
- Why this job: Be the go-to Shopify expert and make a real impact in eCommerce.
- Qualifications: Proven experience with Shopify solutions and strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
Role purpose
The Director of eCommerce is the senior Shopify authority within the Web Division, responsible for how Shopify is delivered, scaled and evolved across the group. Pragmatic, delivery‑focused and commercially aware, they are a strong communicator who can influence and align teams, build trust quickly with clients and internal stakeholders, and remain curious and proactive about platform evolution. The role ensures Shopify solutions are architected and delivered to a consistently high standard, translating platform capability into clear, practical advantage for clients. Working closely with Client Services, PM, UX and Engineering, this role bridges platform expertise and execution to drive long‑term client success.
Key responsibilities
- Shopify Delivery & Standards
- Own the quality, scalability and consistency of Shopify and Shopify Plus delivery across the group
- Define and maintain best practice standards, architecture patterns and implementation approaches
- Provide senior oversight on key Shopify decisions, ensuring solutions balance speed, cost and long‑term value
- Support delivery teams in making confident, well‑informed platform decisions
- Platform & Ecosystem Leadership
- Maintain deep expertise in the Shopify platform and wider ecosystem
- Translate platform developments and opportunities into clear actions for clients and internal teams
- Ensure Shopify capability is actively leveraged to improve client performance and future readiness
- Build and maintain a strong relationship with Shopify
- Client Strategy & Support
- Support Client Services and Account teams in shaping e‑commerce strategy and roadmaps
- Act as a senior advisor in key client conversations, bringing credibility and clarity to Shopify decision making
- Ensure Shopify roadmaps are practical, phased and commercially aligned
- Cross‑Team enablement
- Partner with Client Services, PM, UX and Engineering to ensure aligned thinking and high‑quality execution
- Provide clear direction that reduces ambiguity and improves consistency across Shopify work
- Support new business scoping with delivery‑safe input on feasibility and solution design
- Capability & Team Leadership
- Line manage and develop the Shopify Solutions Consultant team
- Set clear standards for how Shopify expertise is applied across clients and projects
- Ensure insights from client work are fed back into standards, roadmaps and continuous improvement
- Build confidence and capability across delivery and UX teams
What success looks like
- Shopify solutions that perform, scale and stand the test of time
- Clients view IDHL as a long‑term e‑commerce partner, not just an implementation provider
- Strong client advocacy, retention and high‑quality case studies
- Delivery teams operate with confidence, clarity and consistency
- Shopify capability is actively used to drive client advantage
Skills & experience
- Strong experience delivering Shopify and Shopify Plus solutions
- Ability to translate platform capability into clear client strategy
- Experience working in cross‑functional agency environments
- Confident engaging with senior stakeholders as a trusted advisor
Director of eCommerce Web & eCommerce - Operations · Leeds · employer: IDHL Group
Contact Detail:
IDHL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of eCommerce Web & eCommerce - Operations · Leeds ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with Shopify and how you've driven success in past roles. Be ready to share specific examples that demonstrate your impact and strategic thinking.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their eCommerce strategies and think about how you can contribute to their goals. This will not only impress them but also help you tailor your responses to align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can help us drive client success. Plus, applying directly shows your enthusiasm and commitment to joining our team at IDHL.
We think you need these skills to ace Director of eCommerce Web & eCommerce - Operations · Leeds ·
Some tips for your application 🫡
Show Your Passion for eCommerce: When writing your application, let your enthusiasm for eCommerce shine through! We want to see how you can bring your unique perspective and experience to the table. Share specific examples of your past successes in the field to really grab our attention.
Tailor Your Application: Make sure to customise your application for the Director of eCommerce role. Highlight your experience with Shopify and how it aligns with our goals at IDHL. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: We appreciate clarity in applications. Keep your language straightforward and avoid jargon unless it’s relevant. This helps us understand your qualifications quickly and makes a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at IDHL Group
✨Know Your Shopify Inside Out
Make sure you have a deep understanding of Shopify and Shopify Plus. Familiarise yourself with the latest features, best practices, and how they can benefit clients. Be ready to discuss specific examples of how you've successfully implemented these solutions in the past.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead teams and influence stakeholders. Prepare examples of how you've managed cross-functional teams, resolved conflicts, and driven projects to success. Highlight your communication style and how it fosters collaboration.
✨Align with IDHL's Values
Research IDHL’s mission and values thoroughly. Be prepared to discuss how your personal values align with theirs, especially their focus on outcomes and client partnerships. Show that you’re not just looking for a job, but a place where you can contribute to their vision.
✨Prepare for Client-Focused Scenarios
Think about potential client scenarios you might face in this role. Prepare to discuss how you would approach eCommerce strategy, manage client expectations, and ensure high-quality delivery. This will show your strategic thinking and client-centric approach.