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For Companies At a Glance
- Tasks: Lead and develop a talented Client Services team, driving performance and client relationships.
- Company: IDHL, a strategic partner for ambitious brands in the digital economy.
- Benefits: Competitive salary up to £80,000, bonus structure, and hybrid working options.
- Why this job: Make a tangible impact on agency growth while leading a high-performing team.
- Qualifications: Proven experience in digital marketing, SEO, PPC, and team leadership.
- Other info: Join a collaborative culture focused on outcomes and professional development.
The predicted salary is between 48000 - 64000 £ per year.
Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
About the Role
We’re looking for an experienced Director of Client Services to lead and develop our Client Services function, overseeing a team of around 25 talented professionals. This is a pivotal leadership role for a commercially driven individual with a strong background in SEO, PPC, and digital marketing who thrives on building client relationships, driving performance, and empowering teams to deliver exceptional results.
Key Responsibilities
- Lead, mentor, and develop a Client Services team of 25, including six direct reports
- Drive client retention and revenue growth across the portfolio
- Serve as the senior point of contact for key clients, providing strategic direction and commercial insight
- Support and guide your direct reports with key client relationships and wider team management
- Act as a trusted escalation point for high-profile pitches and complex client challenges
- Sit as a member of the Senior Management Team (SMT), ensuring clear communication and alignment between Senior leadership and the wider Client Services function
- Lead input into new business pitches and proposals
- Foster a culture of collaboration, accountability, and performance within the team
- Demonstrate strong conflict resolution and client relationship management skills
- Hold overall responsibility for team targets and performance outcomes
About You
- A proven commercial leader with significant experience in digital marketing, ideally with deep knowledge of SEO and PPC
- Demonstrated ability to improve client retention and drive revenue growth
- Confident managing large teams and developing senior client service professionals
- Skilled communicator who can balance strategic oversight with hands‑on leadership
- Adept at managing multiple priorities, with a calm and professional approach to escalation and challenge
- Comfortable operating at a senior level within a fast‑paced, evolving business
The Offer
- Competitive salary, up to £80,000
- Bonus structure aligned to team performance
- Hybrid working (Leeds or Manchester, with flexibility)
- Opportunity to lead a high‑performing team and make a tangible impact on agency growth
Director of Client Services Performance - Client Services · Leeds · employer: IDHL Group
Contact Detail:
IDHL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services Performance - Client Services · Leeds ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Highlight your achievements in client services and digital marketing, and don’t forget to showcase your leadership skills. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it’s a great way to ensure your application gets into the right hands. Don’t miss out on the chance to join our amazing team at IDHL!
We think you need these skills to ace Director of Client Services Performance - Client Services · Leeds ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in digital marketing, especially in SEO and PPC, to show us you’re the right fit for the Director of Client Services role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how your background aligns with our focus on outcomes. Don’t forget to mention your experience in driving performance and building client relationships.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and improve client retention. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at IDHL Group
✨Know Your Stuff
Make sure you brush up on your knowledge of SEO, PPC, and digital marketing. IDHL is looking for someone with a strong background in these areas, so be ready to discuss your experience and how it can drive client retention and revenue growth.
✨Showcase Your Leadership Skills
As a Director of Client Services, you'll be leading a team of around 25 professionals. Prepare examples of how you've successfully managed teams in the past, mentored individuals, and fostered a culture of collaboration and performance.
✨Prepare for Client Scenarios
Think about potential challenges you might face with key clients and how you would handle them. Be ready to discuss your conflict resolution skills and provide examples of how you've navigated complex client relationships in previous roles.
✨Align with Their Values
IDHL focuses on outcomes, not just outputs. During the interview, emphasise your commitment to delivering exceptional results and how you can contribute to their mission of being a strategic partner for ambitious brands.
