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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and drive satisfaction while identifying growth opportunities.
- Company: Join IDHL, a dynamic digital agency focused on strategic partnerships and innovative solutions.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional development.
- Why this job: Be the trusted advisor for clients and make a real impact in their digital journey.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Collaborative environment with opportunities to work across diverse teams and projects.
The predicted salary is between 36000 - 60000 £ per year.
Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
Role Overview: As an Account Manager, you will be the primary point of contact for a portfolio of clients, responsible for nurturing relationships, driving client satisfaction, and identifying opportunities for growth. You’ll work closely with internal teams to deliver outstanding service and ensure projects run smoothly from inception to completion.
Key Responsibilities:
- Build and maintain strong relationships with assigned clients, acting as their trusted advisor.
- Proactively manage client accounts to achieve a retention rate of 80% or higher.
- Achieve and maintain team and individual production targets.
- Develop a deep understanding of each client’s business, market, and objectives.
- Coordinate with internal teams (UX, Design, Development, QA, Project Management) to deliver projects and ongoing support.
- Lead client meetings, presentations, and kick-off sessions, ensuring clear communication and expectation management.
- Identify and pursue opportunities to upsell and cross-sell additional services.
- Conduct quarterly business reviews to discuss digital roadmaps, performance, and new opportunities.
- Support clients with website updates and CMS queries (Shopify, Kentico, Umbraco, Big Commerce, Adobe).
- Ensure all client communications are documented and maintain a clear audit trail.
- Collaborate with the New Business Team for smooth account handovers.
- Refer clients to other areas of the group where relevant.
- Manage your workload independently, prioritising tasks to meet deadlines and deliverables.
- Travel to Leeds and Manchester offices for company and team days.
Skills & Experience:
- Proven experience in account management, preferably within a digital agency or similar fast-paced environment.
- Strong communication and relationship-building skills, both written and verbal.
- Demonstrated ability to meet sales targets and drive revenue growth.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with digital technologies and preferably Content Management Systems.
- Experience collaborating with cross-functional teams.
- Creative problem-solving skills and adaptability.
Account Manager in Leeds employer: IDHL Group
Contact Detail:
IDHL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and fellow professionals. Don’t be shy – introduce yourself and share your passion for account management!
✨Tip Number 2
Show off your skills in real-time! Consider offering to do a mock presentation or a case study during interviews. This not only demonstrates your expertise but also gives you a chance to shine in front of the hiring team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to leverage our website! We’ve got loads of resources and job listings that can help you land that Account Manager position. Keep an eye out for new opportunities and apply directly through us!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and any relevant digital agency work. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about working with us at IDHL. Let us know how you can help our clients grow.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Include specific examples of how you've driven client satisfaction or achieved sales targets. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at IDHL Group
✨Know Your Clients Inside Out
Before the interview, take some time to research IDHL and their clients. Understand their business models, market positions, and any recent news. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure clear communication during projects.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified opportunities for growth or resolved issues for clients. Highlight your creative problem-solving skills and adaptability, as these are crucial for managing accounts successfully.
✨Prepare for Team Collaboration Questions
Since you'll be working closely with internal teams, be prepared to discuss your experience collaborating with cross-functional teams. Share examples of how you've coordinated efforts to deliver outstanding service and meet client expectations.
