At a Glance
- Tasks: Lead high-value client accounts and develop innovative eCommerce strategies.
- Company: Vervaunt, a dynamic London-based eCommerce consultancy driving growth for top retail brands.
- Benefits: Competitive salary, mentorship opportunities, and a chance to shape the future of eCommerce.
- Other info: Collaborative environment with a focus on AI innovation and career development.
- Why this job: Join at a pivotal moment and make a real impact in the eCommerce landscape.
- Qualifications: Proven experience in eCommerce strategy and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About Vervaunt
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop, OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more. We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you'll do
- Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level.
- Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight.
- Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand.
- Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust.
- Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led.
- Contribute to and lead new business pitches — from strategy and deck development through to live presentation.
- Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management.
How you'll lead
- Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities.
- Contribute to and maintain team ways of working, holding yourself and others to the same high standards.
- Drive Vervaunt's internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation.
- Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research.
- Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes.
- Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported.
You'll be a great fit if...
- You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment.
- You're comfortable owning commercial relationships and have a track record of retaining and growing client accounts.
- You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions.
- You're a natural mentor — people around you get better because of you.
- You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry.
- You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions.
- You're excited about AI and actively exploring how it can unlock real value, not just efficiencies.
eCommerce Lead employer: IDHL Group
Vervaunt is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. As an eCommerce Lead, you'll not only have the opportunity to shape strategies for prestigious retail brands but also benefit from a culture that prioritises mentorship and professional growth, ensuring you are supported every step of the way. With a commitment to excellence and a forward-thinking approach to AI, Vervaunt empowers its employees to drive impactful results while fostering a collaborative and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past successes in eCommerce strategy. Use case studies to demonstrate how you’ve driven growth for brands. This will not only impress potential employers but also give you confidence when discussing your experience.
✨Tip Number 3
Prepare for interviews by researching Vervaunt and its clients. Understand their challenges and think about how you can contribute to their success. Tailor your responses to show how your skills align with their needs, especially in leading complex client portfolios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Vervaunt. Let’s make this happen together!
We think you need these skills to ace eCommerce Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the eCommerce Lead role. Highlight your experience with complex client portfolios and how you've driven growth in previous roles. We want to see how you can bring your unique skills to Vervaunt!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to illustrate how you've successfully led eCommerce strategies or resolved client escalations. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not only experienced but also a natural mentor and collaborator. Share your genuine thoughts on the future of eCommerce and how you can contribute to our culture at Vervaunt.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at IDHL Group
✨Know Your eCommerce Inside Out
Make sure you’re well-versed in the latest eCommerce trends and strategies. Research Vervaunt’s past projects and clients, like The Frankie Shop and Victoria Beckham, to understand their approach and how you can contribute to their growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex client situations. Think of examples from your past experience where you successfully led a project or resolved a client issue, and be ready to discuss them in detail.
✨Showcase Your Mentorship Skills
Since this role involves mentoring eCommerce Consultants, prepare to discuss your coaching style and how you've helped others grow in previous roles. Share specific instances where your guidance made a difference in someone’s career.
✨Demonstrate Your Commercial Acumen
Be ready to talk about your understanding of agency financials, such as scoping and utilisation. Highlight how you’ve managed client accounts profitably in the past and how you plan to drive commercial performance at Vervaunt.
