At a Glance
- Tasks: Lead daily operations, ensuring teams stay on track and accountable.
- Company: Fast-growing SaaS company focused on security and operational efficiency.
- Benefits: Competitive salary, dynamic work environment, and opportunities for AI adoption.
- Other info: Join a team that values innovation and offers career growth.
- Why this job: Drive impactful change and improve efficiency with cutting-edge technology.
- Qualifications: Experience in operational management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise customers to improve operational efficiency, compliance and workforce management through modern technology. We are growing quickly and need an Operations Manager who can take day-to-day control of how the business runs — keeping every team focused, on schedule and accountable to their commitments.
This is a hands‑on operational leadership role. Your job is to make sure everyone in the business is doing what they are supposed to be doing, when they are supposed to be doing it. You will maintain a clear, real‑time picture of who is working on what across every team and function. You will hold people to their commitments, manage them against schedules and deadlines, and escalate problems before they become crises. You are the operational backbone of the business. You will work directly with the Operations Director and senior leadership to translate priorities into clear plans and ensure those plans are executed. You are not here to observe and report, you are here to drive delivery and operational discipline across the whole organisation. You will also lead the practical adoption of AI tools and AI‑assisted workflows across the business, working with the Head of Software Engineering to embed smarter ways of working into day‑to‑day operations.
Key Responsibilities
- Day‑to‑Day Operational Management
- Maintain a live, accurate picture of what every team and individual is working on and whether they are on track.
- Manage people against agreed schedules, milestones and deadlines across all functions in the business.
- Hold teams and individuals accountable for their commitments in a constructive but firm manner.
- Identify slippage, blockers and missed commitments early and take action to address them.
- Run regular operational reviews across teams to assess progress, surface risks and drive forward momentum.
- Escalate material issues to senior leadership promptly and with clarity.
- Operational Control and Planning
- Ensure that business priorities, deadlines and resource plans are clearly defined and kept up to date.
- Maintain operational dashboards and reporting that give leadership real visibility of business performance.
- Coordinate workloads and priorities across teams to avoid bottlenecks and ensure effective use of resource.
- Manage dependencies between teams and functions so that nothing falls through the gaps.
- Produce clear, concise operational plans, status updates and progress reports for leadership.
- Customer and Project Delivery
- Ensure that customer commitments and delivery expectations are tracked and met across all active projects.
- Work alongside the Delivery Manager to maintain control of SaaS delivery workstreams.
- Act as a point of escalation for operational issues affecting customers or delivery timelines.
- Operational Improvement and AI Adoption
- Drive the adoption of AI tools and AI‑assisted workflows to improve efficiency and productivity across the business.
- Identify opportunities for automation and smarter ways of working and lead their implementation.
- Support teams in embedding practical AI capability into their day‑to‑day work.
- Work with the Head of Software Engineering to ensure AI adoption is effective and well‑governed.
Required Experience
- Proven experience in an operational management role with direct responsibility for managing people against schedules and deliverables.
- Strong track record of holding teams accountable and driving delivery discipline across multiple functions.
- Experience working across cross‑functional teams in a fast‑paced technology or software business.
- Demonstrable ability to manage many concurrent priorities without losing grip on the detail.
- Experience running operational reviews, tracking plans and producing clear progress reporting for leadership.
- Comfortable using project and task management tools such as Jira, Monday, Asana or similar.
- Strong stakeholder management and communication skills at all levels.
- Experience using AI tools and AI‑assisted workflows in an operational context.
Ideal Profile
- Highly organised with an instinct for operational control and structure.
- Direct, confident and comfortable holding people to account in a constructive way.
- Proactive by nature, spots problems before they are reported and acts without being asked.
- Able to maintain visibility and control across many moving parts simultaneously.
- A strong communicator who can cut through complexity and give leadership a clear, honest picture.
- Calm and decisive under pressure.
- Comfortable operating in a fast‑moving, evolving business where priorities can shift quickly.
- Interested in emerging technology and practical AI adoption.
- Focused on outcomes and results, not process for its own sake.
Desirable
- Experience within aviation, security, identity management or regulated industries.
- PRINCE2, AgilePM, PMP or equivalent qualification.
- Experience within a scaling SaaS business.
- Experience introducing automation or AI‑enabled operational improvements.
What Success Looks Like
- Every team in the business knows exactly what they are working on and is on track against their commitments.
- Slippage and problems are surfaced and resolved quickly before they become escalations.
- Leadership has clear, real‑time visibility of operational performance across the whole business.
- Customer commitments are met consistently and delivery is reliable.
- The business operates more efficiently as a result of better tooling, AI adoption and operational discipline.
- The organisation runs smoothly without the Managing Director needing to chase progress or manage day‑to‑day coordination.
Operations Manager in Farnborough employer: IDGateway® Limited
IDGateway is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Operations Manager role. With a strong focus on employee growth and the practical adoption of AI tools, we empower our team to drive operational excellence in a fast-paced environment. Located at the heart of the aviation sector, we offer unique opportunities to work closely with industry leaders while ensuring a supportive atmosphere that values accountability and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Farnborough
✨Tip Number 1
Get to know the company inside out! Research IDGateway's SaaS solutions and their impact on operational efficiency. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common operational management scenarios. Think about how you'd handle team accountability and project delivery. Being ready to discuss real-life examples will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at IDGateway.
We think you need these skills to ace Operations Manager in Farnborough
Some tips for your application 🫡
Show Your Operational Skills:When you're writing your application, make sure to highlight your experience in operational management. We want to see how you've kept teams on track and managed schedules in the past. Use specific examples to show us you can handle the day-to-day control we need.
Be Clear and Concise:We love a straightforward approach! Keep your application clear and to the point. Use bullet points if it helps, and make sure to summarise your key achievements in a way that’s easy for us to digest. Remember, clarity is key!
Demonstrate Your Proactivity:We’re looking for someone who spots problems before they escalate. In your application, share instances where you’ve taken initiative to resolve issues or improve processes. Show us that you’re not just a manager, but a proactive leader!
Tailor Your Application:Make sure to tailor your application to our specific needs. Reference the job description and align your skills with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team. And don’t forget to apply through our website!
How to prepare for a job interview at IDGateway® Limited
✨Know Your Operations Inside Out
Before the interview, dive deep into IDGateway's operations and understand their SaaS solutions. Familiarise yourself with how they improve efficiency in security-sensitive environments, especially in aviation. This knowledge will help you demonstrate your understanding of the role and how you can contribute.
✨Showcase Your Accountability Skills
Be ready to discuss specific examples from your past where you held teams accountable and drove delivery discipline. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you managed schedules and resolved issues proactively.
✨Emphasise Your AI Experience
Since the role involves driving AI adoption, prepare to talk about your experience with AI tools and workflows. Share concrete examples of how you've implemented these technologies to enhance operational efficiency, and be ready to discuss potential applications at IDGateway.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of situations where you identified slippage or blockers early and took action. Practising these scenarios will help you articulate your thought process clearly during the interview.
