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- Tasks: Support quality management systems and ensure compliance with industry standards.
- Company: Join a global leader dedicated to making a positive impact in various industries.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values your contributions and skills.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Dynamic role with opportunities to develop technical and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supports quality management system and other compliance requirements.
EDUCATION:
High School diploma or equivalent combination of education and experience required. Associates degree, Bachelor's degree or equivalent preferred.
REQUIRED SKILLS AND ABILITIES:
- Experience working with customers and technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with the ability to establish rapport.
- Organised with the ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
- Personal computer skills, including Microsoft Office.
- Specific vision abilities required include close vision, colour vision, depth perception, and the ability to adjust focus.
- Ability to communicate verbally on the phone and in person.
- Has developed skills through formal training or considerable work experience.
Performs a full range of established procedures and will typically be considered skilled through on-the-job experience. Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
Support Specialist employer: IDEXX
Contact Detail:
IDEXX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company! Research our mission and values, and think about how your skills as a Support Specialist can contribute. This will help you stand out in interviews and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both technical and non-technical users, it’s crucial to articulate complex issues clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. We love candidates who can juggle responsibilities while keeping everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service experience and any technical skills you have. We want to see how you can bring your unique abilities to the Support Specialist role!
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your experiences and how they relate to the job. We appreciate clarity and professionalism!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your cover letter and CV to reflect the specific requirements of the Support Specialist position. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IDEXX
✨Know Your Stuff
Make sure you understand the company's mission and how your role as a Support Specialist fits into it. Brush up on quality management systems and compliance requirements, as these are key to the job. Being able to discuss these topics confidently will show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication skills, practice explaining complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to establish rapport and resolve issues effectively.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and stay organised. Consider sharing specific examples from your previous experience where you successfully juggled various responsibilities. This will highlight your ability to work independently and as part of a team, which is crucial for this position.
✨Prepare for Technical Questions
Expect some technical questions related to record-keeping management and Microsoft Office skills. Brush up on these areas and be prepared to discuss any relevant experience you have. Showing that you can handle technical aspects will give you an edge over other candidates.
