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- Tasks: Support quality management systems and ensure compliance with industry standards.
- Company: Join a global leader dedicated to improving lives and animal health.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference while developing your skills in a dynamic setting.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Work with a diverse team and enjoy opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supports quality management system and other compliance requirements.
EDUCATION:
High School diploma or equivalent combination of education and experience required. Associates degree, Bachelor's degree or equivalent preferred.
REQUIRED SKILLS AND ABILITIES:
- Skills, with experience working with customers and technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with the ability to establish rapport.
- Organised with the ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
- Personal computer skills, including Microsoft Office.
- Specific vision abilities required include close vision, colour vision, depth perception, and the ability to adjust focus.
- Ability to communicate verbally on the phone and in person.
- Has developed skills through formal training or considerable work experience.
Performs a full range of established procedures and will typically be considered skilled through on-the-job experience. Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
Support Specialist in London employer: IDEXX
Contact Detail:
IDEXX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers, make sure you can establish rapport easily. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to juggle responsibilities like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team!
We think you need these skills to ace Support Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Specialist role. We want to see how you can contribute to our mission, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and professional. Use simple language to explain any complex technical issues you've dealt with before, just like you would when talking to a customer.
Highlight Your Organisational Skills: We love organised folks! In your application, mention any experiences where you successfully managed multiple tasks or projects. This will show us that you can handle the demands of the Support Specialist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IDEXX
✨Know Your Stuff
Make sure you understand the company's mission and how your role as a Support Specialist fits into it. Brush up on quality management systems and compliance requirements, as these are key to the job. Being able to discuss how your skills align with their needs will impress the interviewers.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication, practice explaining complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to establish rapport and convey information effectively.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple tasks and stay organised. Consider sharing specific strategies or tools you use to keep track of your work. This will show that you can handle the demands of the role and work independently or as part of a team.
✨Prepare for Technical Questions
Expect some technical questions related to record-keeping management and problem-solving. Brush up on relevant software, especially Microsoft Office, and be prepared to discuss any technical challenges you've faced and how you resolved them. This will highlight your analytical skills and readiness for the job.
