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- Tasks: Support global veterinary customers with ezyVet software via email and phone.
- Company: IDEXX Livestock Diagnostics enhances pet health through innovative veterinary software solutions.
- Benefits: Enjoy a salary of ÂŁ28,000, annual bonuses, medical insurance, and flexible work options.
- Why this job: Join a passionate team making a real impact in animal health while developing your skills.
- Qualifications: Epic communication skills and a passion for tech or veterinary fields are essential.
- Other info: This hybrid role requires weekend shifts every 8 weeks; flexibility is key.
The predicted salary is between 24000 - 26000 ÂŁ per year.
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Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team!
This role is hybrid, based 3 days onsite in our Wimbledon, London office.
This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you’ll get to help veterinary professionals from all over the globe. You\’ll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.
We\’re looking for a driven individual who has a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.
But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.
Pets and tech, it’s a winning combo!
Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
- Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet – upskilling yourself and our customers!
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You\’ll learn tobe a support specialist, trainer extraordinaire and even a technical writing expert.
So what are we looking for?
- Epic communication skills.You\’ll be answering lots of phone calls and supporting people all over the world!
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver’s seat of your career
- A passion for the tech or the veterinary industry
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general!
- Ability to form part of our Support roster that will include weekends every 8 weeks
- Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best toroster based on preference however having flexibility would be preferable
- A thirst for helping businesses succeed – commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?
- Salary of 28,000
- Opportunity for annual bonuses
- Medical Insurance
- Cycle to work scheme
- Work from home and wellbeing stipends
- 10% pension contribution
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Customer Support Specialist employer: IDEXX Livestock Diagnostics
Contact Detail:
IDEXX Livestock Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with ezyVet software before applying. Understanding its features and how it benefits veterinary practices will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer support or veterinary settings. If you've worked with similar software or have a background in animal health, make sure to emphasise this in conversations with our team.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of specific examples where you've successfully resolved customer issues or improved processes, as this is crucial for the Customer Support Specialist role.
✨Tip Number 4
Show your passion for technology and pets during your interactions with us. Whether it's through your enthusiasm in conversations or by sharing relevant experiences, demonstrating this passion can set you apart from other candidates.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in software or veterinary settings. Emphasise any problem-solving skills and your ability to communicate effectively with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Mention specific experiences that demonstrate your empathy and resilience, as well as your enthusiasm for the veterinary industry.
Showcase Communication Skills: Since the role requires epic communication skills, consider including examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will help illustrate your capability in this area.
Highlight Relevant Experience: If you have experience with ezyVet or similar software, make sure to mention it. If not, discuss any relevant experience in veterinary clinics or customer support roles that showcase your understanding of the industry.
How to prepare for a job interview at IDEXX Livestock Diagnostics
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to assist clients, especially in a tech or veterinary context.
✨Familiarise Yourself with ezyVet
Before the interview, take some time to learn about ezyVet software. Understanding its features and benefits will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think through potential scenarios related to software support and prepare structured responses that highlight your problem-solving skills.
✨Highlight Your Communication Skills
Since this role involves a lot of communication, be ready to showcase your verbal and written communication abilities. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly.
