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- Tasks: Support global veterinary customers with ezyVet software via email and phone.
- Company: IDEXX Veterinary Software enhances pet health through innovative cloud-based solutions.
- Benefits: Enjoy a salary of £28,000, bonuses, medical insurance, and flexible work options.
- Why this job: Join a passionate team making a difference in animal health while developing your skills.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for tech or veterinary fields.
- Other info: Hybrid role with weekend shifts every 8 weeks; training provided.
The predicted salary is between 24000 - 32000 £ per year.
Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team!
This role is hybrid, based 3 days onsite in our Wimbledon, London office.
This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you’ll get to help veterinary professionals from all over the globe. You\’ll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.
We\’re looking for a driven individual who ha s a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.
But what is ezyVet you ask? ezyVet is a cloud based Vete rinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.
Pets and tech, it’s a winning combo!
Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
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Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
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Efficiently problem solve and manage tickets until resolution
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Deliver training webinars focused on specific features of ezyVet – upskilling yourself and our customers!
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Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
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You\’ll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.
So what are we looking for?
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Epic communication skills. You\’ll be answering lots of phone calls and supporting people all over the world!
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Passion, empathy and resilience
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Can-do attitude and willingness to be in the driver’s seat of your career
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A passion for the tech or the veterinary industry
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Maybe you have experience working with ezyVet in clinic , or just in clinic experience in general!
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Ability to form part of our Support roster that will include weekends every 8 weeks
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Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable
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A thirst for helping businesses succeed – commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?
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Salary of 28,000
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Opportunity for annual bonuses
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Medical Insurance
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Cycle to work scheme
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Work from home and wellbeing stipends
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10% pension contribution
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Customer Support Specialist employer: Idexx Laboratories
Contact Detail:
Idexx Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with ezyVet software before your interview. Understanding its features and how it benefits veterinary practices will show your genuine interest in the role and help you answer questions more effectively.
✨Tip Number 2
Highlight any previous experience in customer support or the veterinary field during your conversations. Sharing specific examples of how you've helped customers or solved problems can demonstrate your capability and passion for the industry.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you approach challenges. Think of scenarios where you've had to think on your feet, as this role requires a proactive mindset to assist customers effectively.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Since the role involves keeping up with new features and training customers, expressing your eagerness to grow and adapt will resonate well with the hiring team.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in software or veterinary settings. Emphasise any problem-solving skills and your ability to communicate effectively with diverse customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Mention specific experiences that demonstrate your empathy and resilience, as well as your enthusiasm for the veterinary industry.
Showcase Technical Skills: If you have experience with ezyVet or similar software, be sure to mention it. Highlight any technical skills that would help you assist customers effectively, as this role requires a good understanding of the software.
Prepare for Common Interview Questions: Think about how you would handle various customer scenarios, especially those related to technical issues. Be ready to discuss your approach to problem-solving and how you would ensure customer satisfaction.
How to prepare for a job interview at Idexx Laboratories
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in the past, especially in a tech or veterinary context.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved complex issues. Highlight your analytical thinking and how you approach problem-solving, particularly in a fast-paced environment.
✨Familiarise Yourself with ezyVet
If possible, take some time to learn about ezyVet software before the interview. Understanding its features and benefits will allow you to speak confidently about how you can support customers using the platform.
✨Emphasise Communication Skills
Since this role involves a lot of communication, be ready to showcase your verbal and written communication skills. Practice explaining technical concepts in simple terms, as you'll need to do this when training customers.
