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- Tasks: Support quality management systems and ensure compliance with industry standards.
- Company: Join a global leader dedicated to improving lives and animal health.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference while developing your skills in a dynamic role.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Work with a diverse team and enjoy opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supports quality management system and other compliance requirements.
EDUCATION:
High School diploma or equivalent combination of education and experience required. Associates degree, Bachelor's degree or equivalent preferred.
REQUIRED SKILLS AND ABILITIES:
- Skills, with experience working with customers and technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with the ability to establish rapport.
- Organised with the ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
- Personal computer skills, including Microsoft Office.
- Specific vision abilities required include close vision, colour vision, depth perception, and the ability to adjust focus.
- Ability to communicate verbally on the phone and in person.
- Has developed skills through formal training or considerable work experience.
Performs a full range of established procedures and will typically be considered skilled through on-the-job experience. Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
Support Specialist employer: IDEXX GmbH
Contact Detail:
IDEXX GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on our values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers, it's crucial to sound friendly and professional. Try role-playing with a friend to get comfortable explaining complex issues in a simple way.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to juggle responsibilities like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining us as a Support Specialist.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service experience and any technical skills you have. We want to see how you can bring your unique abilities to the Support Specialist role!
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your experiences and how they relate to the job. We appreciate clarity and professionalism!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your cover letter and CV to reflect the specific requirements of the Support Specialist position. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IDEXX GmbH
✨Know Your Stuff
Make sure you understand the company's mission and how your role as a Support Specialist fits into it. Brush up on quality management systems and compliance requirements, as these are key to the job.
✨Show Off Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex issues in simple terms. Use examples from your past experiences where you successfully communicated with customers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. Share specific strategies or tools you use to keep track of your work, especially in a busy environment.
✨Be a Team Player
Highlight your ability to work independently and as part of a team. Prepare examples of how you've collaborated with others in previous roles, and how you can contribute to a positive team dynamic.
