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- Tasks: Support veterinarians with orders and troubleshoot product issues while ensuring customer satisfaction.
- Company: Join IDEXX, a leader in animal health innovation with a global impact.
- Benefits: Diverse workplace, competitive salary, and opportunities for personal growth.
- Why this job: Make a difference in animal health and build strong relationships with customers.
- Qualifications: Fluent in French and English, with excellent communication and customer service skills.
- Other info: Be part of a diverse team that values inclusion and encourages all to apply.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Support Consultant, you will be providing Customer Support in the ordering of animal health care-related products for veterinarians, medical diagnostic services, water-testing equipment and other products and services. You will also support Customers by answering questions, explaining products and services, and solving issues in the online platforms or with the products. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
In this role:
- You will support customer order entry and billing, or other priorities such as answering customer questions, explaining products and services, troubleshooting with online platforms or order related issues, database or data communication issues.
- You will determine customer needs and provide solutions and coordinate with other team members as needed.
- You will ensure ongoing customer satisfaction and continue strong customer relationships.
- You will support quality management system and other compliance requirements.
What you will need to succeed:
- Previous experience with order entry preferred.
- Knowledge of Salesforce and SAP a plus.
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
- Fluent in French & business English. Other European language a plus.
- Technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with ability to establish rapport.
- Attention to detail.
- Organized with ability to multi-task.
- Ability to work independently and as part of a team.
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Why IDEXX:
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Customer Support Consultant - French and English speaker employer: IDEXX GmbH
Contact Detail:
IDEXX GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant - French and English speaker
✨Tip Number 1
Get to know the company inside out! Research IDEXX and its values, especially how they relate to animal health care. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain complex issues simply and clearly. Role-play with a friend or use online resources to sharpen those verbal skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Support Consultant - French and English speaker
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for animal health care! In your application, share why you’re passionate about helping veterinarians and keeping pets healthy. A personal touch can really make you stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have with customer support or order entry. If you've used Salesforce or SAP, mention it! We want to know how your skills align with what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language to explain your skills and experiences, especially when discussing technical issues. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at IDEXX GmbH
✨Know Your Products Inside Out
Make sure you’re familiar with the animal health care products and services that IDEXX offers. Being able to explain these clearly will show your passion for helping veterinarians and their patients, which is key for this role.
✨Brush Up on Your Tech Skills
Since experience with Salesforce and SAP is a plus, it’s worth taking some time to get comfortable with these platforms. If you can demonstrate your technical skills during the interview, it’ll give you an edge over other candidates.
✨Practice Your Communication Skills
As a Customer Support Consultant, you’ll need to communicate complex issues simply and effectively. Practise explaining technical concepts in a friendly and understandable way, so you can showcase your interpersonal skills during the interview.
✨Showcase Your Organisational Skills
This role requires multitasking and attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. This will highlight your ability to stay organised under pressure.
