At a Glance
- Tasks: Support international sales partners with inquiries and ensure smooth communication.
- Company: Join IDEX, a global leader in innovative solutions across diverse industries.
- Benefits: Flexible work arrangements, competitive salary, and career development opportunities.
- Other info: Work remotely or hybrid in a motivated team celebrating successes together.
- Why this job: Make a real impact by enhancing partner success in a dynamic environment.
- Qualifications: Experience in sales support or customer success, with strong communication skills.
The predicted salary is between 50000 - 75000 £ per year.
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you’ll play a key role in delivering a positive partner experience.
Your Responsibilities
- Serve as the first point of contact for general and technical inquiries from our international sales partners
- Ensuring professional, timely, and solution-oriented communication
- Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
- Supporting our partners with sales-related activities and administrative processes
- Assisting with the planning, organization, and execution of partner-related initiatives and events
- Supporting the onboarding of new partners and ensuring a smooth transition
- Coordinating training sessions, workshops, and organizational measures
- Providing up-to-date sales, marketing, and training materials
- Continuously developing our partner programs
- Maintaining partner data, documentation, and feedback records
- Ensuring high data quality and transparency within the relevant systems
- Assisting with the creation of reports and analyses
What You Bring to the Table
- Business or technical training or a comparable qualification
- Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
- An affinity for technical topics and the ability to communicate technical concepts clearly
- Strong service and customer focus
- Ability to work independently, in a structured and reliable manner
- Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
- Proficiency with CRM, ERP, or collaboration systems
- Experience with SaaS, cloud, or IT solutions is a plus
- Enjoyment of working with international partners and teams
What we offer you
- A varied role with a direct impact on the success of our international partner network
- A modern, innovative, and international work environment
- Flat hierarchies and quick decision-making processes
- Flexible work arrangements and attractive career development opportunities
- A motivated team that celebrates successes together
Compensation Information
The expected pay range for this position is 50,000 - 75,000 annually. Ultimately, in determining your pay, we may also consider your experience, and other objective job-related factors. This position may be eligible for a bonus or other incentive plan, as well as other forms of compensation.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Support Specialist (f/m/d) in Woking employer: IDEX
CVI Infrared Optics is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly enhance product quality and operational efficiency. With a strong focus on employee growth, we offer opportunities for continuous improvement and professional development in a dynamic manufacturing environment. Located in a region known for its advanced technology sector, you will be part of a team that values expertise and creativity, ensuring that every day brings meaningful challenges and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist (f/m/d) in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IDEX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IDEX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Specialist (f/m/d) in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IDEX:Your cover letter is your chance to shine! Tell us why you want to work at IDEX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IDEX!
How to prepare for a job interview at IDEX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
