Nobody phones their broker because they're having a good day.
They phone because the warehouse roof has come in.
Or a van has gone into the back of a bus.
Or a subcontractor has fallen off a ladder and there's a solicitor's letter on the desk.
They're stressed and they're losing money. The one thing they want to hear is: "Leave it with me."
If you're the person who actually means it when you say that, keep reading.
Sound familiar?
A lot of claims handlers end up in big, call-centre-style teams. You get a queue and a target, and you never hear what happened to the client afterwards.
You know the policy wording inside out. But nobody needs you to know the client.
This is a broker claims role. You're on the client's side of the table.
Where you'll be
You'll join a Glasgow-based commercial brokerage that's growing quickly. The team is small and still expanding.
Clients run from established mid-market firms up to large corporates, with proper multi-class programmes behind them. Clients will know your name, and so will the directors.
What you'll be doing
You'll handle varied commercial claims across the whole portfolio, including:
- property damage and business interruption
- employers' and public liability
- motor fleet
- contractors' risks, and plenty more
You'll own each claim from first notification to settlement. That means you'll:
- get the facts straight from the start
- deal with insurers and loss adjusters, and push back when something isn't right
- keep clients informed without burying them in jargon
- feed what you learn back to the account team so renewals get stronger
No two weeks look the same, because no two clients do.
You're probably right for this if…
- you've handled commercial claims, ideally broker-side (insurer or loss adjusting backgrounds are welcome too)
- you're comfortable across several classes rather than one
- you can be firm with an insurer and kind to a client, sometimes in the same hour
- you know Acturis, or you'll pick it up fast
- your CII study is underway or done, or you're happy to start
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion‑first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Commercial Claims Handler in Glasgow employer: IDEX
CVI Infrared Optics is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly enhance product quality and operational efficiency. With a strong focus on employee growth, we offer opportunities for continuous improvement and professional development in a dynamic manufacturing environment. Located in a region known for its advanced technology sector, you will be part of a team that values expertise and creativity, ensuring that every day brings meaningful challenges and rewarding experiences.
