At a Glance
- Tasks: Lead and manage outsourced claims operations for a dynamic insurance business.
- Company: A growing, entrepreneurial insurance company focused on innovation and performance.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a culture of inclusion and continuous improvement within a lean business environment.
- Why this job: Join a pivotal leadership role that influences claims performance and customer outcomes.
- Qualifications: Experience in managing outsourced claims and strong technical knowledge across multiple disciplines.
The predicted salary is between 80000 - 100000 £ per year.
A growing and entrepreneurial insurance business is seeking an experienced Claims Director to take ownership of its entire claims function across a specialist commercial motor portfolio, alongside wider commercial liability and property exposures. This is a genuinely influential leadership role within a lean, commercially focused business where claims performance plays a critical part in underwriting profitability, customer outcomes and long-term growth strategy.
The position will suit an individual who combines strong technical claims expertise with commercial awareness, operational oversight and a highly hands-on approach. Rather than managing a large in-house claims department, the successful individual will oversee all outsourced claims operations and third-party supplier relationships, ensuring performance, governance and service standards are consistently achieved across the portfolio.
The Opportunity
This role requires someone capable of operating both strategically and operationally. You will work closely with senior leadership, underwriting and external partners, taking responsibility for claims philosophy, supplier management, governance frameworks and performance analysis across the business. A key part of the role will involve understanding the detail behind claims handling processes, identifying leakage, challenging supplier performance and using data insight to influence profitability and decision-making.
Responsibilities will include:
- Oversight and management of all TPAs and external claims suppliers
- Monitoring claims performance, leakage and indemnity spend
- Producing and analysing detailed MI and statistical reporting
- Influencing reserving strategy and understanding reserve development trends
- Managing fraud, credit hire and large loss strategies
- Supporting underwriting profitability through claims insight and analysis
- Supplier governance, audits and performance management
- Maintaining strong customer and regulatory outcomes
The Individual
The successful candidate will most likely come from an MGA, insurer or delegated authority environment and possess broad technical claims knowledge across motor, liability and property classes. This is not a role suited to someone who has spent their career operating within narrow silos. The business is looking for an individual with broad exposure, strong commercial awareness and the ability to take ownership across multiple areas of claims performance.
The ideal individual will:
- Have significant experience managing outsourced claims operations or third-party suppliers
- Possess strong technical claims knowledge across multiple disciplines
- Be highly analytical and comfortable working closely with data and financial reporting
- Understand reserving movements, leakage trends and performance metrics
- Be capable of operating autonomously within a lean business environment
- Have strong stakeholder and relationship management skills
- Take a pragmatic, detail-oriented and sleeves-rolled-up approach
The business values individuals who are commercially minded, accountable and capable of building trusted relationships internally and externally. An initial period of some hybrid office attendance will be required to support onboarding and integration into the wider business. For individuals seeking a genuinely broad and influential claims leadership opportunity within a growing business, this represents an excellent long-term opportunity.
Strategic Claims Director – Outsourced Ops & Analytics employer: IDEX Consulting
Join a dynamic and entrepreneurial insurance business that prioritises innovation and growth, offering a unique opportunity for a Strategic Claims Director to lead the claims function across a diverse portfolio. With a strong emphasis on employee development, a collaborative work culture, and the chance to influence key business outcomes, this role is perfect for those looking to make a meaningful impact in a supportive environment. The company fosters a culture of accountability and inclusivity, ensuring that every team member can thrive and contribute to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Claims Director – Outsourced Ops & Analytics
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who have experience in claims management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s claims philosophy and recent performance metrics. Show them you’re not just another candidate; you’re someone who understands their business and can contribute to their growth strategy.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you note expressing your enthusiasm for the role. It keeps you on their radar and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Strategic Claims Director role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Strategic Claims Director – Outsourced Ops & Analytics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Strategic Claims Director role. Highlight your experience in managing outsourced claims operations and your technical claims knowledge across motor, liability, and property classes.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this leadership role. Share specific examples of how you've influenced claims performance and managed third-party suppliers in the past.
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, be sure to mention any experience you have with data analysis, performance metrics, and financial reporting. We want to see how you can use data insights to drive profitability.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to showcase your talents to us!
How to prepare for a job interview at IDEX Consulting
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially in motor, liability, and property classes. Be prepared to discuss specific claims handling processes and how you've tackled leakage or performance issues in the past.
✨Showcase Your Analytical Skills
Since this role involves a lot of data analysis, come ready to demonstrate your analytical prowess. Bring examples of how you've used data insights to influence profitability or decision-making in previous roles.
✨Build Relationships with Stakeholders
This position requires strong stakeholder management skills. Think about how you've built trusted relationships with third-party suppliers or internal teams and be ready to share those experiences during the interview.
✨Be Ready for Strategic Discussions
Prepare to discuss your approach to overseeing outsourced claims operations and how you would manage supplier governance. Think strategically about how you can contribute to the company's long-term growth and underwriting profitability.
