Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues in a friendly team.
- Company: Small, supportive insurance broker with a close-knit culture.
- Benefits: Office-based role with 1 day remote work, plus opportunities for professional growth.
- Why this job: Gain real responsibility and develop skills across diverse technologies.
- Qualifications: IT support experience or recent IT/computer science graduate with strong communication skills.
- Other info: Work closely with the IT Manager and Operations Director in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Recruiting on behalf of our client an Insurance Broker. We are working with a small, friendly organisation of around 25+ staff to recruit an IT Support Assistant who will provide hands-on support across the business. This role offers the chance to work closely with the IT Manager and Operations Director, delivering personalised, 1-to-1 IT support rather than working in a high-volume ticketing environment. This position is perfect for someone with IT support experience, or a recent IT graduate who is keen to grow in a varied and supportive setting.
Location: Office based near Liverpool Street Station, London. 4 days in the office, 1 day working from home.
Key Responsibilities:
- Working directly with team members across the business, you will assist with:
- 1st Line Support & IT Operations
- Providing 1-to-1 support in a Microsoft Windows environment
- Hardware and software troubleshooting
- Supporting Windows 10/11 and Windows Server
- Maintaining Windows updates
- Azure Cloud Services support
- Azure AD administration
- Basic network support (switches, WiFi mesh)
- Printer support (Canon) and PaperCut management
- Monitoring backups via Veeam (Backup & Replication)
- Basic firewall support (Cisco preferable)
- Cybersecurity checks and ensuring Cyber Essentials compliance
- Auditing shared drives and permissions
- SQL Server support (SSRS beneficial)
- Telephony support (BT One Phone advantageous)
Daily Tasks:
- Verify overnight backups and routines
- Monitor server and firewall status
- Ensure internet connectivity and network resilience
- Support users with day-to-day IT queries
Other Regular Tasks:
- System maintenance
- Running reports
- Enforcing password policy
- Maintaining hardware and peripheral equipment
What We're Looking For:
- Experience in IT support OR recent IT/computer science graduate
- Strong communication skills with a personable, customer-focused approach
- Comfortable working directly with users rather than just through a helpdesk
- Interest in learning new technologies and developing professionally
- Ability to prioritise tasks and maintain accuracy and reliability
- Proactive, positive attitude
Technical Environment: You'll gain exposure to:
- Windows Server / Windows 10 Pro / Windows 11
- Clustered Hyper-V
- Dell EMC SAN
- VEEAM
- ESET Protection
- Mimecast
- HP Aruba switches
- Cisco firewalls
Why This Role?
- Work directly with the IT Manager and Operations Director
- Develop your skills across a wide range of technologies
- Friendly, close-knit team environment
- Real responsibility in a business-critical role
Interested? Apply now or contact us for a confidential discussion.
Insurance Broker - IT Support in London employer: IDEX Consulting
Contact Detail:
IDEX Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Broker - IT Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect IT support role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or any relevant experience, make sure to highlight them during interviews. Bring examples of how you've tackled IT issues in the past – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve provided 1-to-1 support or solved complex problems. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Insurance Broker - IT Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any IT support experience or relevant projects you've worked on, especially in a Microsoft Windows environment.
Craft a Personal Cover Letter: Use your cover letter to show off your personality and explain why you're excited about this role. Mention how you can contribute to the team and your eagerness to learn new technologies.
Showcase Your Communication Skills: Since this role involves working closely with team members, emphasise your strong communication skills. Share examples of how you've successfully supported users in the past, focusing on your customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at IDEX Consulting
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and Azure services. Be ready to discuss any relevant experience you have with hardware troubleshooting or network support, as this will show you're prepared for the role.
✨Show Your People Skills
Since this role involves a lot of 1-to-1 support, it's crucial to demonstrate your communication skills. Think of examples where you've successfully helped users with IT issues in the past, and be ready to share how you approach customer service.
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics and the technologies they use. This not only shows your interest in the role but also helps you gauge if the company culture is a good fit for you.
✨Be Proactive and Positive
Exude a proactive attitude during the interview. Share instances where you've taken initiative in previous roles or projects. A positive mindset can set you apart, especially in a close-knit team environment like this one.
