At a Glance
- Tasks: Lead and manage the entire claims function for a dynamic insurance business.
- Company: A growing, entrepreneurial insurance company focused on innovation and performance.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact in a leadership role that shapes claims strategy and performance.
- Qualifications: Extensive experience in claims management and strong analytical skills required.
The predicted salary is between 80000 - 100000 £ per year.
A growing and entrepreneurial insurance business is seeking an experienced Claims Director to take ownership of its entire claims function across a specialist commercial motor portfolio, alongside wider commercial liability and property exposures. This is a genuinely influential leadership role within a lean, commercially focused business where claims performance plays a critical part in underwriting profitability, customer outcomes and long-term growth strategy.
The position will suit an individual who combines strong technical claims expertise with commercial awareness, operational oversight and a highly hands-on approach. Rather than managing a large in-house claims department, the successful individual will oversee all outsourced claims operations and third-party supplier relationships, ensuring performance, governance and service standards are consistently achieved across the portfolio.
The Opportunity
This role requires someone capable of operating both strategically and operationally. You will work closely with senior leadership, underwriting and external partners, taking responsibility for claims philosophy, supplier management, governance frameworks and performance analysis across the business. A key part of the role will involve understanding the detail behind claims handling processes, identifying leakage, challenging supplier performance and using data insight to influence profitability and decision-making.
Responsibilities will include:
- Oversight and management of all TPAs and external claims suppliers
- Monitoring claims performance, leakage and indemnity spend
- Producing and analysing detailed MI and statistical reporting
- Influencing reserving strategy and understanding reserve development trends
- Managing fraud, credit hire and large loss strategies
- Supporting underwriting profitability through claims insight and analysis
- Supplier governance, audits and performance management
- Maintaining strong customer and regulatory outcomes
The Individual
The successful candidate will most likely come from an MGA, insurer or delegated authority environment and possess broad technical claims knowledge across motor, liability and property classes. This is not a role suited to someone who has spent their career operating within narrow silos. The business is looking for an individual with broad exposure, strong commercial awareness and the ability to take ownership across multiple areas of claims performance.
The ideal individual will:
- Have significant experience managing outsourced claims operations or third-party suppliers
- Possess strong technical claims knowledge across multiple disciplines
- Be highly analytical and comfortable working closely with data and financial reporting
- Understand reserving movements, leakage trends and performance metrics
- Be capable of operating autonomously within a lean business environment
- Have strong stakeholder and relationship management skills
- Take a pragmatic, detail-oriented and sleeves-rolled-up approach
The business values individuals who are commercially minded, accountable and capable of building trusted relationships internally and externally. An initial period of some hybrid office attendance will be required to support onboarding and integration into the wider business.
For individuals seeking a genuinely broad and influential claims leadership opportunity within a growing business, this represents an excellent long-term opportunity.
Claims Director in London employer: IDEX Consulting
Join a dynamic and entrepreneurial insurance business that prioritises innovation and growth, offering a unique opportunity for a Claims Director to lead the claims function across a specialist commercial motor portfolio. With a strong focus on employee development, a collaborative work culture, and the chance to influence key business outcomes, this role is perfect for those looking to make a meaningful impact in a supportive environment. The company values diversity and inclusion, ensuring that all employees can thrive and contribute their authentic selves.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about claims roles. A personal recommendation can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical claims knowledge. Be ready to discuss specific cases where you’ve influenced claims performance or improved supplier relationships. Show them you’re the hands-on leader they need!
✨Tip Number 3
Don’t just focus on your experience; highlight your commercial awareness too. Talk about how your insights have driven profitability and improved customer outcomes in past roles. They want to see you as a strategic thinker!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team. Let’s get you that Claims Director role!
We think you need these skills to ace Claims Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Claims Director role. Highlight your technical claims expertise and any experience with outsourced operations, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our entrepreneurial environment. Share examples of how you've influenced claims performance or managed supplier relationships in the past.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to mention any relevant experience you have with MI reporting or performance metrics. We want to see how you can use data insights to drive profitability and decision-making.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you're proactive!
How to prepare for a job interview at IDEX Consulting
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge across motor, liability, and property classes. Be ready to discuss specific cases or trends you've encountered in your previous roles, as this will show your depth of understanding and ability to influence profitability.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you've used data insights to drive decision-making in past roles. Bring examples of how you've monitored claims performance, identified leakage, and influenced reserving strategies. This will highlight your analytical prowess and operational oversight.
✨Build Relationships with Stakeholders
Think about how you've managed relationships with third-party suppliers and internal stakeholders. Be ready to share examples of how you've maintained strong governance and service standards, as well as how you've navigated challenges in supplier performance.
✨Emphasise Your Hands-On Approach
This role requires a sleeves-rolled-up mentality, so be prepared to discuss how you've taken ownership of claims functions in the past. Share instances where you've been actively involved in operational processes and how that has led to improved outcomes for the business.
