At a Glance
- Tasks: Lead and manage claims operations for a dynamic insurance business.
- Company: A growing, entrepreneurial insurance company focused on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a culture of inclusion and continuous improvement.
- Why this job: Join a pivotal leadership role that influences profitability and customer outcomes.
- Qualifications: Experience in managing outsourced claims and strong technical knowledge across multiple disciplines.
The predicted salary is between 80000 - 100000 € per year.
A growing and entrepreneurial insurance business is seeking an experienced Claims Director to take ownership of its entire claims function across a specialist commercial motor portfolio, alongside wider commercial liability and property exposures. This is a genuinely influential leadership role within a lean, commercially focused business where claims performance plays a critical part in underwriting profitability, customer outcomes and long-term growth strategy.
The position will suit an individual who combines strong technical claims expertise with commercial awareness, operational oversight and a highly hands-on approach. Rather than managing a large in-house claims department, the successful individual will oversee all outsourced claims operations and third-party supplier relationships, ensuring performance, governance and service standards are consistently achieved across the portfolio.
The Opportunity
This role requires someone capable of operating both strategically and operationally. You will work closely with senior leadership, underwriting and external partners, taking responsibility for claims philosophy, supplier management, governance frameworks and performance analysis across the business. A key part of the role will involve understanding the detail behind claims handling processes, identifying leakage, challenging supplier performance and using data insight to influence profitability and decision-making.
Responsibilities will include:
- Oversight and management of all TPAs and external claims suppliers
- Monitoring claims performance, leakage and indemnity spend
- Producing and analysing detailed MI and statistical reporting
- Influencing reserving strategy and understanding reserve development trends
- Managing fraud, credit hire and large loss strategies
- Supporting underwriting profitability through claims insight and analysis
- Supplier governance, audits and performance management
- Maintaining strong customer and regulatory outcomes
The Individual
The successful candidate will most likely come from an MGA, insurer or delegated authority environment and possess broad technical claims knowledge across motor, liability and property classes. This is not a role suited to someone who has spent their career operating within narrow silos. The business is looking for an individual with broad exposure, strong commercial awareness and the ability to take ownership across multiple areas of claims performance.
The ideal individual will:
- Have significant experience managing outsourced claims operations or third-party suppliers
- Possess strong technical claims knowledge across multiple disciplines
- Be highly analytical and comfortable working closely with data and financial reporting
- Understand reserving movements, leakage trends and performance metrics
- Be capable of operating autonomously within a lean business environment
- Have strong stakeholder and relationship management skills
- Take a pragmatic, detail-oriented and sleeves-rolled-up approach
The business values individuals who are commercially minded, accountable and capable of building trusted relationships internally and externally. An initial period of some hybrid office attendance will be required to support onboarding and integration into the wider business. For individuals seeking a genuinely broad and influential claims leadership opportunity within a growing business, this represents an excellent long-term opportunity.
Claims Director employer: IDEX Consulting
Join a dynamic and entrepreneurial insurance business that prioritises innovation and growth, offering a unique opportunity for a Claims Director to lead and influence the entire claims function. With a strong focus on employee development, a collaborative work culture, and the chance to make a significant impact in a lean environment, this role is perfect for those seeking meaningful and rewarding employment. The company values diversity and inclusion, ensuring that all employees can thrive and contribute their authentic selves.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about claims roles. A personal recommendation can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical claims knowledge. Be ready to discuss specific cases where you’ve influenced claims performance or managed supplier relationships. Show them you’re the hands-on leader they need!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you admire, like IDEX Consulting, and express your interest in claims leadership roles. Sometimes, the best opportunities aren’t advertised.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you top of mind. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace Claims Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Claims Director role. Highlight your technical claims expertise and any experience managing outsourced operations, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this leadership role. Share examples of how you've influenced claims performance and built strong relationships with stakeholders in previous positions.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any relevant experience you have with performance metrics, leakage trends, and financial reporting. We want to see how you can use data to drive decision-making.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially in motor, liability, and property classes. Be prepared to discuss specific cases or trends you've encountered in your previous roles, as this will show your depth of understanding and ability to influence profitability.
✨Showcase Your Analytical Skills
Since the role requires a strong focus on data and performance metrics, come ready with examples of how you've used data insights to drive decisions in past positions. Highlight any experience you have with MI and statistical reporting, as this will demonstrate your analytical prowess.
✨Demonstrate Relationship Management
This position involves managing third-party suppliers and stakeholders, so be prepared to share examples of how you've built and maintained successful relationships in the past. Discuss your approach to governance and performance management to show you're capable of overseeing outsourced operations effectively.
✨Be Ready to Get Hands-On
The company values a sleeves-rolled-up approach, so convey your willingness to dive into the details of claims handling processes. Share instances where you've taken initiative to challenge supplier performance or identify leakage, showcasing your proactive mindset and operational oversight.
