T&C Manager in Bromsgrove

Behind every Trusted Adviser is a strong, thoughtful T&C framework - and people who genuinely care about doing the right thing. We're looking for a Training & Competence Supervisor who believes that regulation and values aren't opposites, that good governance enables great client outcomes and that developing people is just as important as monitoring processes.

What this role is really about

This isn't a box-ticking T&C role. It's about protecting clients, supporting Advisers and building a culture where high standards feel natural, not imposed. You'll help ensure the firm's T&C framework is not only compliant and well-governed, but practical, consistent and aligned with the firm's values and risk appetite. Your work will directly contribute to better advice, stronger decision-making and a safer environment for both clients and Advisers.

What you'll be doing

• Owning and maintaining the T&C framework, ensuring policies, processes and records remain current, compliant and consistently applied.
• Monitoring Adviser competence and T&C adherence, producing clear MI, KPIs and risk indicators and escalating concerns with confidence and judgement.
• Supporting Adviser onboarding, supervision and development through structured assessments, coaching and approved tools.
• Acting as a trusted subject-matter expert, providing clear guidance on T&C standards to Advisers and Managers.
• Collaborating closely with colleagues across T&C, advice support and risk to share best practice and drive continuous improvement.
• Keeping your own knowledge sharp - staying up to date with regulatory developments and meeting the firm's T&C Supervisor requirements.
• Maintaining accurate, audit-ready records and supporting internal and external governance activity.

What you'll bring

• Solid experience in financial services, with a strong working knowledge of FCA T&C, SYSC and the Conduct Rules.
• Previous T&C experience, ideally within an IFA or wealth management environment.
• A level 4 Diploma (such as the Diploma in Regulated Financial Planning) or equivalent.
• An industry-recognised supervision qualification (e.g. J07 or AF6), or a genuine commitment to working towards one.
• Confidence communicating with individuals and groups - able to explain regulatory expectations clearly and constructively.
• Strong organisational and analytical skills, with a coaching mindset and excellent attention to detail.
• The judgement to balance regulatory rigour, commercial reality and Adviser development.

Why this role matters

You'll be part of a function that exists to raise standards, not just enforce them. You'll help shape how Advisers are supported, how risks are managed and how clients are protected - all while working in an environment that values integrity, professionalism and continuous improvement. If you care about doing things properly, enjoy working with people and want your work to have real impact, this role will give you that - every day.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.