At a Glance
- Tasks: Shape customer outcome frameworks and enhance consumer duty practices.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects in a dynamic environment.
- Why this job: Make a real difference in customer experiences and outcomes.
- Qualifications: Experience in insurance, compliance, or customer experience roles.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
1️⃣ Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
2️⃣ Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries. Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Warrington employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of our business. We pride ourselves on fostering a collaborative work culture that values innovation and employee development, offering robust training programmes and career progression opportunities. Located in a vibrant area, we provide a supportive environment that encourages meaningful contributions and rewards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sector, especially those involved in Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Fair Value Assessments and Product Governance. When you get the chance to meet potential employers, having something tangible to share can really set you apart.
✨Tip Number 3
Stay updated on industry trends! Follow news related to Consumer Duty and customer outcomes. Being able to discuss recent developments during interviews shows you're passionate and knowledgeable about the field.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a chance to connect with us personally.
We think you need these skills to ace Consumer Duty Officer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Consumer Duty Officer role. Highlight your experience in insurance, compliance frameworks, and any relevant projects you've worked on. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how you can contribute to shaping customer outcomes. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Skills:In your application, be sure to showcase skills like MI analysis, product governance, and complaints trend analysis. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the principles of Consumer Duty before your interview. Understand how it impacts customer outcomes and be ready to discuss specific examples from your past experience where you've implemented or supported Consumer Duty initiatives.
✨Showcase Your Analytical Skills
Since the role involves conducting MI analysis and reporting, prepare to demonstrate your analytical skills. Bring along examples of reports or analyses you've done in previous roles, and be ready to explain how your insights led to improved customer outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in product governance or complaints trend analysis, and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
This role requires strong stakeholder engagement, so be prepared to discuss how you've successfully collaborated with different teams in the past. Highlight any experiences where your communication skills helped bridge gaps between departments or improved project outcomes.
