At a Glance
- Tasks: Shape customer outcome frameworks and conduct analysis to enhance consumer duty.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contracts with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects in a dynamic environment.
- Why this job: Make a real difference in customer experiences and outcomes.
- Qualifications: Experience in insurance, compliance, or customer experience roles.
The predicted salary is between 40000 - 50000 £ per year.
I'm currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we're hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We're looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Stoke-on-Trent employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of the business. With a strong commitment to employee development, a collaborative work culture, and opportunities to engage in high-profile projects, this is an excellent place for professionals seeking meaningful and rewarding employment. Located in a vibrant area, the company offers a supportive environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sector, especially those involved in Consumer Duty. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Consumer Duty and customer outcomes. This will help you stand out during interviews and showcase your hands-on approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on the key responsibilities of the Consumer Duty Officer role. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Consumer Duty Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consumer Duty Officer role. Highlight your experience in insurance or FCA-regulated environments, and showcase how your skills align with the responsibilities mentioned in the job description.
Showcase Relevant Experience:When detailing your past roles, focus on your exposure to Consumer Duty, conduct risk, or compliance frameworks. Use specific examples that demonstrate your ability to conduct MI analysis, product governance, or customer interaction reviews.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team and the impact you can make.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the principles of Consumer Duty and how they apply to the insurance and financial services sector. Be ready to discuss specific examples of how you've implemented or assessed fair value in previous roles.
✨Showcase Your Analytical Skills
Since the role involves MI analysis and reporting, prepare to talk about your experience with data analysis. Bring examples of how you've used data to drive decisions or improve customer outcomes, and be ready to discuss any tools or methodologies you’re familiar with.
✨Prepare for Stakeholder Engagement
This position requires strong stakeholder exposure, so think about times when you've successfully communicated with different teams or departments. Be prepared to share how you’ve influenced projects or initiatives through effective communication and collaboration.
✨Understand Customer Interactions
Familiarise yourself with customer journey mapping and how to assess customer interactions. Be ready to discuss any experience you have with reviewing call transcripts or conducting customer feedback sessions, as this will show your understanding of customer outcomes.
