At a Glance
- Tasks: Support the implementation of Consumer Duty and enhance customer outcomes.
- Company: A growing business in insurance and financial services, focused on customer satisfaction.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Great opportunity for career growth and to influence high-profile initiatives.
- Why this job: Shape customer experience and make a real difference in a dynamic environment.
- Qualifications: Experience in insurance or FCA-regulated environments, with knowledge of Consumer Duty.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries.
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Stevenage employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of our business. We pride ourselves on fostering a collaborative work culture that values innovation and employee development, offering ample opportunities for growth and professional advancement. Located in a vibrant area, we provide a supportive environment that encourages meaningful contributions and rewards dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sectors, especially those who are already working with Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Consumer Duty and its implications. We recommend having specific examples ready that showcase your experience with fair value assessments and product governance. This will show you're not just familiar but genuinely passionate about the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Consumer Duty Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Consumer Duty role. Highlight your experience in insurance, compliance frameworks, and any relevant projects you've worked on. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how you can contribute to shaping customer outcomes. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Skills:When filling out your application, don’t forget to mention specific skills like MI analysis, product governance, or complaints trend analysis. We’re looking for candidates who can hit the ground running, so make those skills pop!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the principles of Consumer Duty before your interview. Understand how it impacts customer outcomes and be ready to discuss specific examples from your past experience that demonstrate your knowledge and application of these principles.
✨Showcase Your Analytical Skills
Since the role involves conducting MI analysis and reporting, prepare to talk about your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in previous roles, especially in a regulated environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to handle complaints or conduct fair value assessments, and be ready to explain your thought process and the outcomes.
✨Engage with Stakeholders
This role requires strong stakeholder engagement, so be prepared to discuss how you've successfully collaborated with different teams in the past. Highlight any experiences where you influenced project outcomes or improved customer interactions through effective communication.
