At a Glance
- Tasks: Shape customer outcome frameworks and enhance consumer duty in a dynamic insurance environment.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects in an evolving area of the business.
- Why this job: Make a real difference in customer experiences and outcomes while developing your skills.
- Qualifications: Experience in insurance, compliance, or customer experience within regulated industries.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
1️⃣ Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
2️⃣ Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries. Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Portsmouth employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will be pivotal in shaping customer outcomes. With a strong commitment to employee development, a collaborative work culture, and a focus on meaningful impact, this organisation offers excellent growth opportunities and the chance to work on high-profile projects that truly matter. Located in a vibrant area, you will benefit from a supportive environment that values innovation and customer-centricity.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sector, especially those involved in Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Consumer Duty and related frameworks. We recommend creating a cheat sheet with key concepts and examples from your past experience to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Consumer Duty Officer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Consumer Duty Officer role. Highlight your experience in insurance, compliance frameworks, and any relevant skills that align with the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the role and our company.
Showcase Relevant Experience:When detailing your experience, focus on specific projects or tasks that relate to fair value assessments, product governance, or customer interactions. We’re keen to see how your past roles have prepared you for this hands-on position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the principles of Consumer Duty before your interview. Understand how it impacts customer outcomes and be ready to discuss specific examples from your past experience where you've implemented or supported Consumer Duty initiatives.
✨Showcase Your Analytical Skills
Since the role involves conducting MI analysis and reporting, prepare to talk about your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in previous roles, especially in a regulated environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to analyse complaints trends or review customer interactions, and be ready to explain your thought process and the outcomes.
✨Engage with Stakeholders
This role requires strong stakeholder engagement, so be prepared to discuss how you've successfully collaborated with different teams in the past. Highlight any experiences where you've influenced projects or driven change through effective communication.
