At a Glance
- Tasks: Support the implementation of Consumer Duty and enhance customer outcomes in insurance.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects and develop your career.
- Why this job: Shape customer experience and make a real difference in a dynamic environment.
- Qualifications: Experience in insurance, compliance frameworks, or customer journey roles.
The predicted salary is between 40000 - 50000 £ per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries.
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Norwich employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of our business. We pride ourselves on fostering a collaborative work culture that values employee growth, offering extensive training and development opportunities, alongside competitive benefits. Located in a vibrant area, our team enjoys a supportive environment that encourages innovation and meaningful contributions to high-profile projects.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on Consumer Duty concepts. We want you to be able to discuss fair value assessments and product governance confidently. Practise common interview questions and think about how your experience aligns with the role's responsibilities.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, focus on specific projects where you’ve implemented frameworks or conducted MI analysis. We love hearing about your successes and how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to make a difference in customer outcomes.
We think you need these skills to ace Consumer Duty Officer in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Consumer Duty Officer role. Highlight your experience in insurance, compliance frameworks, and any relevant skills that align with the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how your background makes you a perfect fit for the role. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When detailing your experience, focus on specific projects or tasks that relate to fair value assessments, product governance, or customer interactions. We’re looking for concrete examples that demonstrate your expertise in these areas.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty
Make sure you brush up on the latest Consumer Duty regulations and frameworks. Understand how they apply to the insurance and financial services sector, as this will show your potential employer that you're not just familiar with the topic but genuinely passionate about it.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully conducted fair value assessments or handled complaints trend analysis. Being able to share these experiences will demonstrate your hands-on expertise and how you can contribute to their customer outcome initiatives.
✨Understand Their Business
Research the company’s current projects and challenges in the Consumer Duty space. This knowledge will help you tailor your answers and show that you're proactive and invested in their success, making you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about their approach to embedding Consumer Duty and how they measure success. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
