At a Glance
- Tasks: Lead the claims function for a dynamic commercial motor portfolio and manage external supplier relationships.
- Company: A growing entrepreneurial business focused on innovative claims solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a lean team where your contributions directly influence business success.
- Why this job: Make a real impact in a leadership role that shapes claims performance and customer outcomes.
- Qualifications: Extensive experience in claims management with strong analytical and relationship skills.
The predicted salary is between 80000 - 100000 £ per year.
A growing and entrepreneurial business is seeking an experienced Claims Director to take ownership of its entire claims function across a specialist commercial motor portfolio, alongside wider commercial liability and property exposures. This is a genuinely influential leadership role within a lean, commercially focused business where claims performance plays a critical part in underwriting profitability, customer outcomes and long-term growth strategy.
The position will suit an individual who combines strong technical claims expertise with commercial awareness, operational oversight and a highly hands-on approach. Rather than managing a large in-house claims department, the successful individual will oversee all outsourced claims operations and third-party supplier relationships, ensuring performance, governance and service standards are consistently achieved across the portfolio.
The Opportunity
This role requires someone capable of operating both strategically and operationally. You will work closely with senior leadership, underwriting and external partners, taking responsibility for claims philosophy, supplier management, governance frameworks and performance analysis across the business. A key part of the role will involve understanding the detail behind claims handling processes, identifying leakage, challenging supplier performance and using data insight to influence profitability and decision-making.
- Oversight and management of all TPAs and external claims suppliers
- Monitoring claims performance, leakage and indemnity spend
- Producing and analysing detailed MI and statistical reporting
- Influencing reserving strategy and understanding reserve development trends
- Managing fraud, credit hire and large loss strategies
- Supporting underwriting profitability through claims insight and analysis
- Supplier governance, audits and performance management
- Maintaining strong customer and regulatory outcomes
The Individual
The successful candidate will most likely come from an MGA, insurer or delegated authority environment and possess broad technical claims knowledge across motor, liability and property classes. This is not a role suited to someone who has spent their career operating within narrow silos. The business is looking for an individual with broad exposure, strong commercial awareness and the ability to take ownership across multiple areas of claims performance.
The ideal individual will:
- Have significant experience managing outsourced claims operations or third-party suppliers
- Possess strong technical claims knowledge across multiple disciplines
- Be highly analytical and comfortable working closely with data and financial reporting
- Understand reserving movements, leakage trends and performance metrics
- Be capable of operating autonomously within a lean business environment
- Have strong stakeholder and relationship management skills
- Take a pragmatic, detail-oriented and sleeves-rolled-up approach
The business values individuals who are commercially minded, accountable and capable of building trusted relationships internally and externally. An initial period of some hybrid office attendance will be required to support onboarding and integration into the wider business. For individuals seeking a genuinely broad and influential claims leadership opportunity within a growing business, this represents an excellent long-term opportunity.
Claims Director in London employer: IDEX Consulting Ltd
Join a dynamic and entrepreneurial company in Greater London as a Claims Director, where you will play a pivotal role in shaping the claims function across a diverse portfolio. With a strong emphasis on employee growth, a collaborative work culture, and the opportunity to influence strategic decisions, this position offers a unique chance to thrive in a lean environment that values accountability and innovation. Enjoy the benefits of working closely with senior leadership and external partners while contributing to the long-term success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Director in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its claims philosophy. Be ready to discuss how your experience aligns with their needs, especially around managing outsourced claims operations and supplier relationships.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to influence decision-making in past roles. This will demonstrate your ability to manage performance metrics and drive profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Claims Director role. Highlight your experience with outsourced claims operations and any relevant technical knowledge you have in motor, liability, and property classes. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've influenced claims performance and managed supplier relationships in the past. We love a good story that showcases your skills!
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, make sure to mention your comfort with financial reporting and performance metrics. We want to know how you've used data insights to drive decision-making and improve profitability in your previous roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who follow instructions!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially in motor, liability, and property classes. Be ready to discuss specific examples from your past experience that demonstrate your expertise and how it can benefit the company.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data and financial reporting in previous roles. Think of instances where your analytical skills helped identify leakage or improve claims performance, and be ready to share those insights during the interview.
✨Demonstrate Your Leadership Style
Since this role involves overseeing outsourced claims operations, be prepared to discuss your approach to managing third-party suppliers. Highlight your experience in building strong relationships and ensuring performance standards are met.
✨Understand the Business's Goals
Research the company's long-term growth strategy and how claims performance plays a role in it. Be ready to discuss how your vision aligns with their goals and how you can contribute to underwriting profitability and customer outcomes.
