At a Glance
- Tasks: Support the implementation of Consumer Duty and enhance customer outcomes in insurance and financial services.
- Company: A growing business investing in customer-focused initiatives.
- Benefits: 9-12 month contracts with strong stakeholder exposure and impactful projects.
- Other info: Opportunity to influence high-profile projects in an evolving environment.
- Why this job: Shape customer experience and make a difference in a dynamic industry.
- Qualifications: Experience in insurance, compliance, or customer journey roles preferred.
The predicted salary is between 40000 - 50000 £ per year.
I'm currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we're hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We're looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer in Hull employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will directly impact customer outcomes and shape the future of our business. We pride ourselves on fostering a collaborative work culture that values innovation and employee development, offering robust training programmes and career progression opportunities. Located in a vibrant area, we provide a supportive environment that encourages meaningful contributions and rewards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer in Hull
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sectors, especially those who are already working with Consumer Duty. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss your experience with fair value assessments and product governance. Bring examples of your work or ideas on how you could improve customer outcomes.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of conduct risk and compliance frameworks. We want you to feel confident discussing these topics, as they’re crucial for the roles we’re hiring for. Practice common interview questions with a friend!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to the exciting projects we have lined up.
We think you need these skills to ace Consumer Duty Officer in Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consumer Duty Officer role. Highlight your experience in insurance or FCA-regulated environments, and showcase how your skills align with the responsibilities mentioned in the job description.
Showcase Relevant Experience:When detailing your past roles, focus on your exposure to Consumer Duty, conduct risk, or compliance frameworks. Use specific examples that demonstrate your ability to conduct MI analysis, product governance, or customer interaction reviews.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team and the impact you can make.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty Inside Out
Make sure you brush up on the principles of Consumer Duty and how they apply to the insurance and financial services sector. Be ready to discuss specific examples of how you've implemented or assessed fair value in previous roles.
✨Showcase Your Analytical Skills
Since the role involves MI analysis and reporting, prepare to talk about your experience with data analysis. Bring examples of how you've used data to drive decisions or improve customer outcomes, and be ready to discuss any tools or methodologies you’re familiar with.
✨Prepare for Stakeholder Engagement
This position requires strong stakeholder exposure, so think about times when you've successfully communicated with different teams or departments. Be ready to share how you’ve influenced projects or initiatives through effective communication and collaboration.
✨Demonstrate a Customer-Centric Mindset
The focus is on customer outcomes, so come prepared with examples that highlight your understanding of customer journeys and how you've worked to enhance customer experiences. Discuss any relevant testing or feedback mechanisms you've employed to ensure customers truly understand key information.
