At a Glance
- Tasks: Shape customer outcome frameworks and enhance consumer duty practices.
- Company: A growing business in the insurance and financial services sector.
- Benefits: 9-12 month contract with strong stakeholder exposure and impactful projects.
- Other info: Dynamic environment with opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and outcomes.
- Qualifications: Experience in insurance, compliance, or customer experience roles.
The predicted salary is between 40000 - 50000 € per year.
I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability. As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.
1️⃣ Consumer Duty Officer
A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:
- Fair Value Assessments
- Product Governance activity
- Conduct MI analysis and reporting
- Complaints trend analysis
- Reviewing customer interactions and call transcripts
- Building frameworks, tools and documentation
We’re looking for someone from an insurance, broker or wider FCA-regulated environment with strong exposure to Consumer Duty, conduct risk or compliance frameworks.
2️⃣ Communications Testing / Customer Outcomes Specialist
A role focused on understanding how customers interact with communications and whether they genuinely understand key information. Responsibilities include:
- Customer communication testing
- Hallway testing and customer understanding exercises
- Customer journey reviews
- Identifying improvements and proposing redesigns
- Supporting customer outcome initiatives
This could suit individuals from UX Research, Customer Journey, Conduct Risk, Consumer Duty or Customer Experience backgrounds within regulated industries. Both roles offer strong stakeholder exposure and the opportunity to influence high-profile projects within a growing and evolving area of the business.
If either role sounds relevant, or you know someone who could be a fit, feel free to get in touch.
Consumer Duty Officer employer: IDEX Consulting Ltd
Join a dynamic and forward-thinking company in the insurance and financial services sector, where your role as a Consumer Duty Officer will be pivotal in shaping customer outcomes. With a strong commitment to employee development, a collaborative work culture, and a focus on meaningful impact, this organisation offers unique opportunities for growth and influence within high-profile projects. Located in a vibrant area, you will benefit from a supportive environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Duty Officer
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services sector, especially those involved in Consumer Duty. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Consumer Duty and related frameworks. We recommend creating a list of key concepts and examples from your experience that you can share during the interview.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, focus on specific projects where you’ve implemented Consumer Duty principles or improved customer outcomes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Consumer Duty Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Consumer Duty role. Highlight your experience in insurance, compliance frameworks, and any relevant projects you've worked on. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how you can contribute to shaping customer outcomes. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Skills:In your application, emphasise skills like MI analysis, product governance, and complaints trend analysis. We’re looking for someone who can hit the ground running, so make sure we see those skills front and centre!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Consumer Duty Inside Out
Make sure you brush up on the principles of Consumer Duty and how they apply to the insurance and financial services sector. Be ready to discuss specific examples of how you've implemented or assessed fair value in previous roles.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with MI analysis and reporting. Bring along examples of how you've conducted trend analysis on complaints or customer interactions, and be ready to explain the impact of your findings.
✨Demonstrate Stakeholder Engagement
Since these roles involve strong stakeholder exposure, think of instances where you've successfully collaborated with different teams. Highlight your communication skills and how you've influenced projects or initiatives in a regulated environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about their current Consumer Duty initiatives or how they measure customer outcomes, which will demonstrate your enthusiasm and understanding of the field.
