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- Tasks: Manage customer complaints and support compliance efforts in a dynamic insurance environment.
- Company: Join a growing, customer-focused insurance business based in South Manchester.
- Benefits: Enjoy hybrid working options and gain valuable compliance experience.
- Why this job: Be part of a team that values collaboration and regulatory excellence while making a real impact.
- Qualifications: Previous experience in compliance or complaints within financial services is essential.
- Other info: This role is a 12-month fixed-term contract, perfect for gaining industry insights.
The predicted salary is between 30000 - 42000 £ per year.
An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business. You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:
- Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.
- Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
- Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
- Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.
- Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.
Key Requirements:
- Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
- Knowledge of FCA regulations related to personal lines insurance is highly desirable.
- Strong attention to detail with an analytical approach to problem-solving.
- Excellent communication skills and ability to work collaboratively across teams.
Complaints Handler - Insurance employer: IDEX Consulting Ltd
Contact Detail:
IDEX Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler - Insurance
✨Tip Number 1
Familiarise yourself with FCA regulations, especially those related to personal lines insurance. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and understanding of the industry.
✨Tip Number 2
Network with professionals in the insurance and compliance sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about how you would handle specific complaints or compliance issues, as this role requires strong problem-solving skills and the ability to think on your feet.
✨Tip Number 4
Showcase your attention to detail by discussing past experiences where you successfully managed complaints or conducted audits. Use specific examples to illustrate your analytical approach and how it led to positive outcomes.
We think you need these skills to ace Complaints Handler - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in compliance, complaints handling, or monitoring roles within financial services or insurance. Use specific examples that demonstrate your knowledge of FCA regulations and your analytical problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experience aligns with the key responsibilities listed in the job description, particularly in complaints management and regulatory compliance.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples in your application that demonstrate your ability to engage with stakeholders effectively. This could be through past experiences where you collaborated with teams or handled customer interactions.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at IDEX Consulting Ltd
✨Know Your Regulations
Familiarise yourself with FCA regulations related to personal lines insurance. Being able to discuss these regulations confidently will show your understanding of the industry and your commitment to compliance.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experience where you successfully handled complaints or compliance issues. Highlight your analytical approach and how you resolved problems effectively.
✨Showcase Your Communication Skills
Since this role involves stakeholder engagement, practice articulating your thoughts clearly. Be ready to discuss how you’ve collaborated with different teams in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's compliance processes and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
